Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Sign On Bonus $10,000 (FT) $5,000 (PT)
Douglas Manor is a 90-bed, family-owned skilled nursing facility in Windham, Connecticut specializing in short-term rehabilitation and long-term care. We are currently hiring Registered Nurse Supervisors. Come join our team!
RN Supervisor Job Summary:
The Registered Nurse supervisor will oversee day-to-day nursing activities in the facility, including developing work assignments, ensuring sufficient staffing and maintaining good working rapport.
RN Supervisor Responsibilities:
Benefits: (*applies to 24 hours or more,**Full-Time only)
RN Supervisor Requirements:
Diversity Statement
We are an equal opportunity employer and value diversity here. We encourage people of any background, age, race religion, gender, sexual orientation or national origin to apply.
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0 Inbound Contact Center Supervisor jobs found in Norwich, CT area