Inbound Contact Center Supervisor jobs in Oklahoma City, OK
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 11 Days Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 18 Days Ago
- Tivly
-
Oklahoma, OK
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 1 Day Ago
- Vyve Broadband
-
Shawnee, OK
FULL_TIME
- Get paid to talk, listen, and resolve issues!!Remote Contact Center Agent (salary range - $29,000.00-$35,000.00 annually, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, interne...
- 1 Month Ago
- Current Active Filter
- Oklahoma City, OK
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Inbound Contact Center Supervisor jobs found in Oklahoma City, OK area
- Anthology Inc
-
Oklahoma City, OK
- Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
- 4/24/2024 12:00:00 AM
- Variety Care, Inc.
-
Oklahoma City, OK
- Department : Administration Position : Patient Service Representative - Float Employee Category : Non-Exempt Reporting R...
- 4/24/2024 12:00:00 AM
- IDEX Corporation
-
Oklahoma City, OK
- If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced profe...
- 4/23/2024 12:00:00 AM
- RENT ONE
-
Oklahoma City, OK
- CLIENT RETENTION SPECIALIST (Bilingual) Rent One is proud to provide our customers with affordable home furnishings and ...
- 4/22/2024 12:00:00 AM
- APMEX
-
Oklahoma City, OK
- Job Details Job Location APMEX DOWNTOWN - Oklahoma City, OK Position Type Part Time Education Level High School Salary R...
- 4/21/2024 12:00:00 AM
- AEG
-
Oklahoma City, OK
- In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
- 4/21/2024 12:00:00 AM
- Variety Care, Inc.
-
Oklahoma City, OK
- Department : Billing Position : Collection Specialist Employee Category : Non-Exempt Reporting Relationship : Manager of...
- 4/20/2024 12:00:00 AM
- Valir Health
-
Oklahoma City, OK
- Job Description Job Description Job Summary: The Hospice Home Care Consultant will build referral relationships with fac...
- 4/20/2024 12:00:00 AM
About Oklahoma City, Oklahoma
were up 1.2% from a year ago