Inbound Contact Center Supervisor jobs in Orange, CA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.

    What we offer:

    • Fully Remote Position
    • Schedule: Monday - Saturday 7:30am - 3:30pm. Two Saturdays per month.
    • Hourly wage: $22 - $24 per hour plus bonus.

    What we do

    When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.

    Some of your duties may include:

    • Managing a book of business
    • Inbound, and outbound calls
    • Exemplifying an emotionally intelligent call
    • Creative texting campaign
    • Making 100 OBC's per day
    • Run and submit weekly reports
    • Learn and perform a specific sales model
    • Debrief calls to stay on top of call quality
    • Convert at 20% or higher
    • Track and interperate KPI's

    We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.

  • 30 Days Ago

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. AD...
  • 1 Month Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 1 Month Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 5 Days Ago

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Contact Center Quality Assurance and Training Manager
  • WSP Global
  • Costa Mesa, CA FULL_TIME
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Quality Assurance and Training Manager. This position will be based out of Costa Mesa, CA. The Quality Assurance (Q...
  • Just Posted

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Sr. Contact Center Manager- Five9 SME
  • Americor
  • Irvine, CA FULL_TIME
  • At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the United States. We take pride in our recognition as a 'Top Place to Work' and 'Best ...
  • 11 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Orange, CA area

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HVAC Remote Support Specialist - Brea, CA
  • Trane Technologies
  • Brea, CA
  • At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solut...
  • 4/23/2024 12:00:00 AM

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Sr. Contact Center Manager- Five9 SME
  • Americor
  • Irvine, CA
  • Job Description Job Description At Americor, we've assembled a team of like-minded individuals deeply committed to addre...
  • 4/23/2024 12:00:00 AM

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Customer Care Supervisor
  • Marque Urgent Care
  • Irvine, CA
  • Job Description Job Description The Customer Care Center (CCC) at Marque Urgent Care provides consistent, friendly, and ...
  • 4/23/2024 12:00:00 AM

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Customer Advisor - Sign Language and Bilingual
  • Amtec Contract
  • Orange, CA
  • Job Description Job Description The Customer Advisor position is the initial point of contact for all walk-in customers ...
  • 4/22/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 4/21/2024 12:00:00 AM

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Customer Advisor - Sign Language and Bilingual
  • Amtec Contract
  • Orange, CA
  • Job Description Job Description The Customer Advisor position is the initial point of contact for all walk-in customers ...
  • 4/21/2024 12:00:00 AM

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Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*
  • Missionheritage
  • Brea, CA
  • ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
  • 4/21/2024 12:00:00 AM

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Customer Service Annuity Specialist
  • Pacific Life
  • Newport Beach, CA
  • Job Description: Pacific Life is investing in bright, agile, and diverse new talent to ensure we continue to innovate an...
  • 4/21/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$60,109 to $83,066
Orange, California area prices
were up 3.0% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020