Inbound Contact Center Supervisor jobs in Port Arthur, TX

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:

• Knowledge of guest service fundamentals and experience supporting a guest first culture across the store 
• Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
• Experience executing daily/weekly workload to support business priorities and deliver on sales goals 

As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
• Engage with guests in a genuine way, which include asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
• Be an expert and dedicated owner of select GM areas to ensure sales floor is zoned, in stock and accurately signed for guests
• Acknowledge guests as you complete workload with minimal guest disruption; review sales trends to understand how to prioritize daily workload based on business and guest needs
• Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
• Execute revisions, sales plans and planograms for all GM categories
• Assist all non-GM areas of the store with transition sets and In Store Marketing (ISM)
• Conduct weekly price change workload for all GM categories
• Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy
• Accurately execute all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely
• Own backroom aisles, including backstock, for your GM areas
• Process all inbound deliveries using the Receive application to ensure inventory accuracy
• Complete all backroom daily and weekly audits
• Operate power equipment only if certified
• Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
• Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
• Stocking, Setting and Selling Target products sounds like your thing… That’s the core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:

• Welcoming and helpful attitude toward guests and other team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Resolve guest questions quickly on the spot
• Attention to detail and follow a multi-step processes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle cash register operations
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.