Inbound Contact Center Supervisor jobs in Raleigh, NC

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

V
Contact center
  • Victra
  • Winterville, NC FULL_TIME
  • Why Join VICTRA

    Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world.

    Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

    Becoming a Sales Team Member at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience.

    Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.

    Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in.

    If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

    We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

    Here are the Core Responsibilities :

    • Answer inbound calls from customers regarding multiple products and services
    • Place outbound calls to customers to generate leads and sales opportunities
    • Customize and recommend offerings based on individual business and consumer needs
    • Process referrals
    • Process customer orders with the highest level of accuracy and integrity
    • When applicable schedule retail check-ins or referrals depending on the product or service
    • Continuous skill development through training and personalized product knowledge
    • Swivel between different programs depending on customer demand
    • Leverage available tools and resources to maximize performance and customer experience
    • Live by our core values and ethical standards
    • Adhere to Victra’s secure workspace requirements
    • Be present at work
    • Dynamic base pay and commissions tied to individual programs.
    • Premium Health, Dental, and Vision Insurance
    • Paid Maternity Leave
    • 401K Match
    • Tuition Reimbursement
    • 50% off Verizon Service
    • VNation Disaster Relief
    • Referral Bonus
    • Diversity, Equity, & Inclusion Team Member Resource Groups
    • Career Advancement Opportunities

    What we are looking for...

    Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

    Required Qualifications :

    • High School Diploma (Undergraduate or some college preferred)
    • 12 months of retail or customer service experience.
    • Proficient with computers
    • Legally authorized to work in the United States
    • Business Casual Dress Code
    • Willingness to work evenings, weekends, holidays as needed.
    • At least 18 years old
    • Reliable transportation
    • Strong work ethic

    Equal Employment Opportunity

    We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.

    Different makes us better.

    Last updated : 2024-03-22

  • 5 Days Ago

C
Contact Center Manager
  • Coastal Credit Union
  • Raleigh, NC FULL_TIME
  • Job Title: Contact Center Manager Position Location: Raleigh, NC Your impact: As Coastal's Contact Center Manager, you'll have the opportunity to use your leadership and management skills to oversee t...
  • 5 Days Ago

C
Contact Center Manager - 3624
  • Coastal Credit Union
  • Raleigh, NC FULL_TIME
  • Job Title: Contact Center Manager Position Location: Raleigh, NC Your impact: As Coastal's Contact Center Manager, you'll have the opportunity to use your leadership and management skills to oversee t...
  • 10 Days Ago

F
Contact center specialist
  • Fortrea
  • Durham, NC FULL_TIME
  • As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical...
  • 16 Days Ago

V
Victra Contact Center- Sales Team Member
  • Victra - PRD
  • Winterville, NC FULL_TIME
  • Location: 1451 Thomas Langston Rd, Winterville, NC, 28590 Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing tech...
  • 24 Days Ago

S
R98734 Inbound Warehouse Supervisor (FT)
  • Sysco
  • Selma, NC FULL_TIME
  • JOB SUMMARYThis is an Operations position responsible for supervising the activities associated with day warehouse operations. Responsibilities include, but are not limited to, the supervision of prod...
  • 8 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Raleigh, NC area

S
Medicaid Customer Service Representative
  • State of North Carolina
  • Durham, NC
  • Salary: $15.50 - $19.00 Hourly Location : Durham County, NC Job Type: Temporary Full-Time Remote Employment: Flexible/Hy...
  • 3/28/2024 12:00:00 AM

M
Customer Experience Manager PT
  • Michaels Stores, Inc.
  • Raleigh, NC
  • Store - RAL-BRIER CREEK PKWY, NC Deliver a customer centric shopping experience by managing and delivering effective fro...
  • 3/27/2024 12:00:00 AM

A
Customer Service Coordinator
  • Alsco Inc.
  • Raleigh, NC
  • ** Customer Service Coordinator** **Job Category****:** Service **Requisition Number****:** CUSTO20713 Showing 1 locatio...
  • 3/26/2024 12:00:00 AM

S
Client Services Associate
  • SPS North America, Inc
  • Durham, NC
  • Job Details Level Entry Job Location CIRTP 9R - Durham, NC Position Type Full Time Job Category Customer Service Descrip...
  • 3/26/2024 12:00:00 AM

G
Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Raleigh, NC
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

C
Customer Service Representative
  • City of Raleigh, NC
  • Raleigh, NC
  • Salary: $14.20 - $22.69 Hourly Location : Raleigh, NC Job Type: Part-Time Job Number: 2024-00287 Department: PU Utility ...
  • 3/25/2024 12:00:00 AM

H
Patient Care Coordinator Home Health (Saturday/Sunday Remote)
  • Humana
  • Raleigh, NC
  • Become a part of our caring community and help us put health first Upon receipt of a referral, the Patient Care Coordina...
  • 3/25/2024 12:00:00 AM

U
Customer Experience Specialist
  • United Telephone Company
  • Chapel Hill, NC
  • ** United Communications** ** Customer Experience Specialist** Chapel Hill, TN 37034 **JOB DESCRIPTION CUSTOMER EXPERIEN...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, Raleigh occupies a total area of 144.0 square miles (373.0 km2), of which 142 square miles (369 km2) is land and 0.97 square miles (2.5 km2), or 0.76%, is covered by water. The Neuse River flows through the northeast end of the city. Raleigh is located in the northeast central region of North Carolina, where the Piedmont and Atlantic Coastal Plain regions meet. This area is known as the "fall line" because it marks the elevation inland at which waterfalls begin to appear in creeks and rivers. As a result, most of Raleigh features gently rolling hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,851 to $73,036
Raleigh, North Carolina area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020