Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Why Join VICTRA
Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world.
Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.
Becoming a Sales Team Member at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience.
Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.
Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in.
If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
Here are the Core Responsibilities :
What we are looking for...
Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.
Required Qualifications :
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.
Different makes us better.
Last updated : 2024-03-22
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