Inbound Contact Center Supervisor jobs in Roanoke, VA

What you’ll do:

Position Overview
As a Supervisor, you will work with a wide range of people in varying roles across the organization, including hourly team members, support personnel within and outside the facility, and outside suppliers which support our drive to meet daily shipment and receiving activities. This position will be exciting and rewarding for a self-starter who enjoys navigating through the challenges and rewards of leading people and improving processes.

You'll Fit In:
Our teams are:

• Ethical – We play by the rules and act with integrity. We are proud of our actions.
• Passionate – We care deeply about what we do. We set high expectations and we perform.
• Accountable – We seek responsibility and take ownership. We do what we say.
• Efficient – We value speed and simplicity.
• Transparent – We say what we think. We make it okay to disagree.
• Learn – We are curious, adaptable, and willing to teach what we know.

These values enable us to tackle some of the most important opportunities on the planet, never losing sight of what matters which includes our Roanoke Distribution Center. As a team, we have the power to make a difference.

In this role you will:

• Supervise the daily activities of the distribution center floor operations, motivating your team to ensure that operations are safe, accurate and productive.
• Provide support to your team by ensuring timely answers to questions or by steering them to the appropriate information sources, and by providing a workplace where team members can grow and develop.
• Help to interview and select new members for your team and assure that new or transferred team members are adequately trained to meet the requirements of their roles.
• Manage time and attendance for your team.
• Offer counseling and coaching regarding things such as performance and company policy.
• Be an active member of the site’s leadership team and help to support site initiatives and operational changes.
• Engage with your team to identify opportunities to improve processes and will be a champion for change.

Qualifications:

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum three (3) years of leadership experience
• Must be legally authorized to work in the United States without company sponsorship now and in the future

Preferred Qualifications:

• Bachelor’s degree in Management or Supply Chain
• 5 years of leadership experience
• Warehouse Management System and SAP experience
• Previous warehouse / distribution center / order picking / shipping / receiving experience
• Lean / Six Sigma experience

Skills

Position Criteria:

• Participative/Servant leadership style
• Goal orientated
• Proficient computer skills and adaptability
• Project management
• Coaching and counselling
• Ability to inspire and motivate