Inbound Contact Center Supervisor jobs in San Diego, CA
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 27 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 1 Month Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 8 Days Ago
Center Supervisor
- SuperCare Health
-
San Diego, CA
FULL_TIME
- “Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...
- 5 Days Ago
Center Supervisor
- Community Action Partnership of San Luis Obispo County, Inc.
-
Poway, CA
FULL_TIME
- Position Summary: Manages the day-to-day operation of the center, including: supervision, monitoring and evaluation of Instructional Staff. The Center Supervisor ensures the curriculum planning, recor...
- 1 Month Ago
Call Center Supervisor
- Ladgov Corporation
-
San Diego, CA
FULL_TIME
- Job Title: Call Center Supervisor.Location: La Jolla Village Drive San Diego, CA 92161Schedule: Mon-FriQualifications:Minimum two years of overall telephone operating experience. Specific experience i...
- 16 Days Ago
Filters
- Current Active Filter
- San Diego, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Inbound Contact Center Supervisor jobs found in San Diego, CA area
Senior Manager Customer Support
- Component Control - a CAMP Company
-
San Diego, CA
- Overview: CAMP Systems is the leading provider of aircraft compliance and health management services to the global busin...
- 4/24/2024 12:00:00 AM
Customer Support Specialist - Per Diem/PRN
- Sharp Healthcare
-
San Diego, CA
- Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: As Needed ...
- 4/24/2024 12:00:00 AM
Senior Premier Relationship Manager - La Jolla
- BMO Harris
-
La Jolla, CA
- Application Deadline: 06/27/2024 Address: 4180 La Jolla Village Dr. Job Family Group: Retail Banking Sales & Service The...
- 4/24/2024 12:00:00 AM
Warehouse & Customer Support Coordinator
- Diality
-
San Diego, CA
- About Us: Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quali...
- 4/22/2024 12:00:00 AM
Customer Service Representative / Dispatcher
- Bill Howe Plumbing
-
San Diego, CA
- Position: Customer Service Representative / Dispatcher Bill Howe Plumbing, Heating & Air, Restoration & Flood Services 9...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Artech LLC
-
San Diego, CA
- The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing membe...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Abacus Service Corporation
-
San Diego, CA
- Description: The Customer Service Representative is responsible for increasing customer satisfaction and retention by pr...
- 4/22/2024 12:00:00 AM
Service Representative
- The Select Group
-
San Diego, CA
- Company Name: Top utility company in San Diego Position Title: Service Representative ( opening in Pacific Beach & Escon...
- 4/20/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$58,370 to $80,663
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020