Inbound Contact Center Supervisor jobs in Scranton, PA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Center supervisor
  • Adams and Associates
  • Callicoon, NY FULL_TIME
  • Delaware Valley Job Corps is an education and training center located in beautiful Callicoon, NY. We are a Center who uses student-focused programs to ensure successful training and employment placement for each individual we serve.

    With a capacity of 208 students, we strive to achieve excellence for each student across 7 different trades.

    If you are interested in shaping the lives of our 16-24 year old students and have a passionate approach to ensure our youth are able to make positive contributions to our community then Delaware Valley Job Corps is the place for you.

    We are looking for an exceptional overnight Residential Dorm Supervisor.

    Schedule : Wednesday through Sunday 11 : 30p-8 : 30a

    Dorm Supervisor Benefits :

    • Competitive wage
    • 11 paid holidays a year
    • Generous vacation and sick time accruals
    • Medical, Dental, and Vision insurance
    • Voluntary benefits offered through VOYA
    • Health Savings Accounts, Flexible Spending Accounts and / or Dependent care FSA
    • 401k and Employee Stock Ownership after one year of service with employer matching
    • Employer paid STD / LTD, Life Insurance, Employee Assistance Program, Will Preparation, Travel Assistance, and Identity Theft ($0 cost to employees)
    • Robust Employee Assistance Program and Wellness Program that include free and discounted services in addition to monetary incentives for making healthy decisions
    • Discounted all-you-can-eat lunch and dinner for $2.50 per employee, per meal
    • Gym and weight room available for use when students are not utilizing these areas.

    Residential Dorm Supervisor Responsibilities Include :

    • Maintains a safe and structured living environment that fosters student success.
    • Providing quality and structured activities including leadership, Student Government and Recreation.
    • Coordinating staff coverage to ensure student areas are supervised.

    Shows respect and courtesy to students and holds them accountable for their actions and behavior.

    • Ensures that Center facilities are organized, clean, safe and conducive to student achievement and success.
    • Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students.
    • Provide transportation as required.

    QUALIFICATIONS & EXPERIENCE

    High School Diploma or equivalent required. Advanced degrees preferred. A minimum of one-year Job Corps or related program experience required.

    A valid Drivers’ License required.

    Physical requirements include sitting, standing, climbing, walking, lifting, pulling and / or pushing, carrying, reaching, stooping and crouching.

    Demonstrates the ability to lift 40 pounds and / or the ability to assess the lift load in order to ask for necessary assistance.

    Adams and Associates, Inc. is a 100% employee-owned company, subcontracted to run Job Corps Centers under the guidance of the DOL.

    Employee Benefits

    ESOP

    Matching 401K

    Medical Insurance

    Vision

    Dental

    Prescription Drug Benefits

    Flexible Spending Accounts (Health and Dependent Care)

    Life Insurance

    Disability Benefits

    Vacation

    Holidays

    Employee Discount Programs

    Employee Assistance Program

    Additional Voluntary Benefits

    Last updated : 2024-04-09

  • 11 Days Ago

F
Supervisor - Fulfillment Center Operations
  • Fulfillment Center Operations - Neiman Marcus Group Careers Careers
  • Pittston, PA FULL_TIME
  • Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belo...
  • 1 Month Ago

T
Distribution Center - Area Supervisor
  • The Home Depot
  • Jenkins, PA FULL_TIME
  • Position Purpose:The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and pr...
  • Just Posted

A
Center Shift Supervisor
  • ADAMS AND ASSOCIATES INC
  • Callicoon, NY OTHER
  • Job Details Job Location: Delaware Valley - Callicoon, NY Position Type: Full Time Education Level: High School Salary Range: $55,341.00 - $55,341.00 Salary/year Job Category: Education DescriptionDel...
  • 10 Days Ago

P
Travel Center Supervisor
  • Pilot Company
  • Pittston, PA FULL_TIME
  • Job Description Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to re...
  • 27 Days Ago

T
Distribution Center Supervisor
  • TJ Maxx
  • Pittston, PA FULL_TIME
  • Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Scranton, PA area

G
Surgical Technologist - Childbirth Center - Rotation Shift
  • Geisinger
  • Scranton, PA
  • Job Title: Surgical Technologist - Childbirth Center - Rotation Shift Location: Scranton, Pennsylvania Job Category: Dia...
  • 4/22/2024 12:00:00 AM

G
Nurse Practitioner or Physician Assistant Critical Care
  • Geisinger
  • Scranton, PA
  • Job Title: Nurse Practitioner or Physician Assistant Critical Care Location: Scranton, Pennsylvania Job Category: Nurse ...
  • 4/22/2024 12:00:00 AM

G
RN - Registered Nurse - ED
  • Geisinger
  • Scranton, PA
  • Job Title: RN - Registered Nurse - ED Location: Scranton, Pennsylvania Job Category: Inpatient RN - Registered Nurse, Nu...
  • 4/22/2024 12:00:00 AM

G
RN - Experienced Registered Nurse - (Geisinger Community Medical Center, Scranton)
  • Geisinger
  • Scranton, PA
  • Job Title: RN - Experienced Registered Nurse - (Geisinger Community Medical Center, Scranton) Location: Scranton, Pennsy...
  • 4/22/2024 12:00:00 AM

G
RN - Registered Nurse - Advanced Acute Care Surgical Trauma Unit
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Nights (United States of America) Scheduled Weekly Hours: 36 ...
  • 4/21/2024 12:00:00 AM

G
Patient Financial Counselor (Hybrid work from home / Scranton campus)
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Wo...
  • 4/21/2024 12:00:00 AM

G
Patient Care Technician I - Full Time Evenings/Nights - Emergency Department
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Evenings (United States of America) Scheduled Weekly Hours: 3...
  • 4/18/2024 12:00:00 AM

G
Operations Manager Nursing - Operating Room
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Wo...
  • 4/18/2024 12:00:00 AM

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,414 to $71,049
Scranton, Pennsylvania area prices
were up 1.5% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020