Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Delaware Valley Job Corps is an education and training center located in beautiful Callicoon, NY. We are a Center who uses student-focused programs to ensure successful training and employment placement for each individual we serve.
With a capacity of 208 students, we strive to achieve excellence for each student across 7 different trades.
If you are interested in shaping the lives of our 16-24 year old students and have a passionate approach to ensure our youth are able to make positive contributions to our community then Delaware Valley Job Corps is the place for you.
We are looking for an exceptional overnight Residential Dorm Supervisor.
Schedule : Wednesday through Sunday 11 : 30p-8 : 30a
Dorm Supervisor Benefits :
Residential Dorm Supervisor Responsibilities Include :
Shows respect and courtesy to students and holds them accountable for their actions and behavior.
QUALIFICATIONS & EXPERIENCE
High School Diploma or equivalent required. Advanced degrees preferred. A minimum of one-year Job Corps or related program experience required.
A valid Drivers’ License required.
Physical requirements include sitting, standing, climbing, walking, lifting, pulling and / or pushing, carrying, reaching, stooping and crouching.
Demonstrates the ability to lift 40 pounds and / or the ability to assess the lift load in order to ask for necessary assistance.
Adams and Associates, Inc. is a 100% employee-owned company, subcontracted to run Job Corps Centers under the guidance of the DOL.
Employee Benefits
ESOP
Matching 401K
Medical Insurance
Vision
Dental
Prescription Drug Benefits
Flexible Spending Accounts (Health and Dependent Care)
Life Insurance
Disability Benefits
Vacation
Holidays
Employee Discount Programs
Employee Assistance Program
Additional Voluntary Benefits
Last updated : 2024-04-09
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