Inbound Contact Center Supervisor jobs in Somerset, NJ

How would you like to join one of the most highly regarded community-focused financial institutions in the Tri-State area? Provident Bank is a high-performing, $14 billion company that continues to expand with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. Apply today and discover what our commitment to enhancing our employee and customer experience is all about.

POSITION SUMMARY

Banking Professionals needed! Join our team in our Randolph, NJ location today!

The Banking Center Supervisor provides exceptional customer sales and service while attending to customers' needs. The BCS creates and fosters a cohesive team and promotes a positive work environment while overseeing the Bank Associates who perform both routine financial transactions and/or customer service functions. The BCS may cover multiple branches within the region. They will assist tellers with more complex tasks and schedules the work flow and demonstrate sound judgment and accountability with operational standards. They will provide leadership, conflict resolution, process improvement and communication to the Bank Associates. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management. In the absence of the Banking Center Manager, the BCS will be responsible for the overall branch management including but not limited to operations, sales management and productivity.

Please visit our website – www.provident.bank for branch hours.

MAJOR JOB RESPONSIBILITIES –

The Banking Center Supervisor's duties and responsibilities listed below are categorized into 3 general areas - Sales, Service and Operations.

Sales:

• Meet customer sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers
• Responsible for managing and growing a book-of-business
• Actively refers clients for commercial business to Market Manager
• Service:
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
• Supplements general platform sales and service responsibilities as required
• Resolves customer inquiries/complaints and situations in a positive professional and efficient manner
• Operations:
• Establishes customer identity according to established guidelines and adheres to all other compliance procedures
• Daily/ weekly scheduling and coordination of workflow
• Assists with completing performance reviews of Bank Associates
• Assists with training, planning, assigning and disciplining employees in the Branch
• May perform other duties as requested.

SUPERVISORY RESPONSIBILITIES

• Supervise Bank Associates

SKILLS

• Good interpersonal skills, including listening, written and verbal communication
• Ability to work with a wide variety of personalities in a courteous and professional manner
• Solid math and analytical skills
• Ability to understand and follow safety and security practices
• Strong relationship building skills
• Proven ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities
• Strong customer service/advocacy skills
• Good organizational and time management skills
• Good PC skills; and the ability to quickly learn other computer programs, including Microsoft office
• Ability to evaluate others on their performance
• Ability to effectively coach, develop and manage staff performance

EDUCATION

• High school diploma or GED

WORK EXPERIENCE

• 2-5 years retail banking experience
• Supervisory experience preferred

LICENSES AND/OR CERTIFICATES

• None

WORKING CONDITIONS

Work is mainly performed under general office conditions in a retail-banking establishment. Must be willing and able to work required overtime. Must be willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at the Branch.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

FEATURED BENEFITS

• Medical/Dental/Vision Insurance
• Flexible Savings Account
• 401(k)
• Tuition Disbursement and Reimbursement
• College Loan Pay Down Program
• and other great benefits

Diversity, Equity & Inclusion

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

EEOC

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.