Inbound Contact Center Supervisor jobs in Suffolk, VA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

B
Contact Center Representative
  • BayPort Credit Union Brand
  • Newport, VA FULL_TIME
  • The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.

    Responsibilities include:

    • Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
    • Respond to member requests, problems and concerns via telephone communication.
    • Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
    • Cultivate and retain member relationships by providing quality service with a professional positive attitude.

     

    This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

     

  • 15 Days Ago

M
Warehouse Supervisor - Inbound
  • Mercana
  • Newport, VA FULL_TIME
  • Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home ...
  • 18 Days Ago

L
Contact Center Representative- Bilingual Spanish Preferred
  • Langley Federal Credit Union
  • Newport, VA FULL_TIME
  • Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together...
  • 6 Days Ago

P
OR Supervisor
  • Plastic Surgery Center of Hampton Roads
  • Newport, VA FULL_TIME
  • About Us: Plastic Surgery Center of Hampton Roads (a proud partner of Inspire Aesthetics Group) is dedicated to providing an exceptional plastic surgery experience that is marked by comfort, compassio...
  • 18 Days Ago

T
Transportation Supervisor
  • The Childrens Center
  • Suffolk, VA FULL_TIME
  • About Us: The Children's Center, a non-profit agency, is dedicated to making a positive difference in the lives of young children, one family at a time. Our mission is to nurture and educate children ...
  • 5 Days Ago

H
Maintenance Supervisor
  • Hampton Health & Rehab Center
  • Hampton, VA FULL_TIME
  • We are a leader in the long-term care industry operating in 7 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development o...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Supervisor jobs found in Suffolk, VA area

Y
Children's Services Coordinator
  • YWCA South Hampton Roads
  • Norfolk, VA
  • Job Type Full-time Description About YWCA South Hampton Roads YWCA is the oldest and largest multicultural women's organ...
  • 3/28/2024 12:00:00 AM

H
Customer Service Operations Liaison (Internal Employees Only)
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison (Internal Employees Only)** Norfolk, VA 23504 **HRT Em...
  • 3/28/2024 12:00:00 AM

H
Customer Service Operations Liaison
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison** Norfolk, VA 23504 **Salary Range: $29,138 - $36,423*...
  • 3/28/2024 12:00:00 AM

B
Patient Service Representative - In Motion PT - Town Center
  • Bon Secours Virginia Health System
  • Virginia Beach, VA
  • **Patient Service Representative - In Motion PT - Town Center** **Requisition** R089812 **Market** Virginia Beach, VA **...
  • 3/28/2024 12:00:00 AM

C
Office Assistant (Curtis R. Milteer, Sr. Recreation Center)
  • City of Suffolk, VA
  • Suffolk, VA
  • Salary: $32,760.00 Annually Location : Suffolk, VA Job Type: Full Time Job Number: 03256 Department: Parks & Recreation ...
  • 3/28/2024 12:00:00 AM

M
Sales floor/cashier
  • Michaels Stores, Inc.
  • Suffolk, VA
  • Store - VA BCH-SUFFOLK, VA Deliver friendly customer service, help customers shop our store, and find what they're looki...
  • 3/28/2024 12:00:00 AM

A
Customer Service Specialist
  • Adapt Health LLC
  • Elizabeth City, NC
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/26/2024 12:00:00 AM

H
RN Case Manager, Home Health Full Time
  • Humana
  • Suffolk, VA
  • Become a part of our caring community and help us put health first RN- The Home Health Nurse, RN enables patients to sta...
  • 3/24/2024 12:00:00 AM

Suffolk is an independent city in the Commonwealth of Virginia. As of the 2017 census, the estimated population was 90,237. It is the largest city in Virginia by boundary land area as well as the 14th largest in the country. Suffolk is located in the Hampton Roads metropolitan area which also includes the independent cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach, as well as other smaller cities, counties, and towns of Hampton Roads. With miles of waterfront property on the Nansemond and James River, present day Suffolk was formed in 1974 after consolidati...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,027 to $70,515
Suffolk, Virginia area prices
were up 1.2% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020