Information Services Consultant jobs in Appleton, WI

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team!

Starting Hourly Rate Based on Qualifications:

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

Essential Functions and Responsibilities

• Individual will assist IT with special projects.

• Assistance with the Electronic Delivery setting up and monitoring the distance education interconnections.

• Dismantling, moving, and relocating of computer labs which include lifting and carrying computers.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Set up equipment for employee and student use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

• Establish and maintain an inventory including repair and replacement items in NTC's help desk software.

• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide level 1 technical assistance and support.

• Refer major hardware or software problems or defective products to level 2 and level 3 support technicians on the Technical Services team for service.

• Clean, review and handle minor equipment maintenance to ensure its operational condition.

This is not an inclusive list of all duties and responsibilities that may be assigned but are only listed as typical. Any other duties and responsibilities assigned will be of a similar nature requiring the same relative skills and capabilities.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education:High School Education / GED

Experience: <1 Year

Additional Experience:

• Previous experience in installing and configuring software packages and the ability to troubleshoot software, computer and printer problems is required.

• Basics knowledge of computer/printer anatomy and operations and skills in work processing, databases, and IP networks are a plus.

• Must be able to maintain scheduled hours, finish projects, and complete paperwork in a timely fashion.

• Ability to work independently, follow directions, and work in a team environment.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning, and mathematical abilities are essential.

Language Skills:

Ability to read, write, and comprehend simple instructions, emails, and memos; discuss information one-on-one and in small groups.

Math Skills:

Ability to add and subtract numbers using basic units of measurement.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to manage and track document changes; create, modify, and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow-up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

• A valid Wisconsin driver's license and proof of vehicle insurance is required.

• Must be at least 16 years of age.

• Employment is conditional on compliance regarding the completion of a Criminal Background Check.

Physical Requirements

Carrying/Lifting 10-25lbs - High

Carrying/Lifting 25-50lbs - Low

Carrying/Lifting > 50lbs - Low

Sitting - Medium

Standing/walking/climbing - Medium

Squatting/Crouching/Kneeling/Bending - Medium

Repetitive Hand/Foot Movement - High

Pushing/Pulling/Reaching Above Shoulder - Low

Work Environment

Indoor/Office Work Environment - High

Outdoor Weather Conditions - N/A

Irritated or Agitated Individuals - N/A

Hostile or Violent Individuals - N/A

Hazardous Fumes/Odors/Toxic Chemicals - N/A

Confined Spaces (as identified by OSHA) - N/A

Work-Related Travel - Low

Smell Requirement: N/A

Specific Vision: Medium

Hearing: Low

Taste: N/A