Paradigm is currently in search of an Associate Desk-side Services Administrator to work for our client in the legal services industry. This is an onsite role in Overland Park, Kansas. This person will perform both first and second tier support for the organization's internal end users, supporting Windows OS (workstation and server), Mobile Devices, and general corporate provided technology solutions such as Instant Messaging and Mail Accounts. The hands on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.
Type: 3 Month Contract
Location: Overland Park, Kansas (Onsite)
Benefits: Medical, dental, vision, life, 401K, PTO, and sick days
Responsibilities of the Associate Desk-side Services Administrator Include:
• Manage the process of inventory, imaging, deploying, supporting new desktop and laptop system
• Document work processes
• Provide hardware/OS/application installation, maintenance and support
• Participate in the management of the deployment environment
• Participate in support queues to resolve issues
• Assist with equipment moves for users and sites
• Support for mobile devices
• Assist in the creation/deactivation and ongoing management of Active Directory objects
• Participate in assessment of new technologies and their integration into a production/support environment
• Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed
• Shipping and receiving IT equipment
Requirements
Our experience, skills, and wish-list include:
• Ability to assess a problem and to coordinate and execute solutions
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Strong analytical and statistical skills
• Strong verbal and written communication skills
• Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
• Ability to integrate into a team environment and lead projects when required
• Ability to pick up new technologies quickly and create standardized procedures
• Demonstrate resourcefulness and ability to overcome obstacles
• Ability to work flexible hours as required
• A Certification or 1-2 years extensive PC hardware experience (laptop maintenance/repair a plus)
• Network Certification or 1-2 years of X86 server hardware experience
• 1-2 years of Microsoft Active Directory Administration
• MTA or MCSA in supported Windows workstation and server solutions
• 2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment
• Strong experience providing user support for current MS Office Applications/Solutions
• Strong experience documenting build standards, and generating user facing documentation
• Basic understanding of IP networking
• Experience with a 24x7x365 Environment a plus
• Experience with Storage/Retention environments a plus
• Ability to pickup and move up to 50lbs boxes
Benefits
Paradigm offers a competitive benefits package that includes medical, dental, vision, life, 401K, PTO, and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.