Information Services Consultant jobs in Niagara Falls, NY

JOB TITLE: Implementation Solutions Consultant

Department: Implementation

Reporting Manager: Implementation Leadership

Position Status: Full-Time

Classification Level: Exempt

Revised: April 2023

This position begins at $80,000 based on experience. The position location is flexible based on where the candidate resides.

POSITION SUMMARY: As an Implementation Solutions Consultant focused on Payroll, Time and/or Human

Resources, you will work closely with teammates to ensure the maximum value of our clients’ workforce management investment is achieved. The primary objective for this role is to understand clients’ current state and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. Specifically, the

Implementation Solutions Consultant provides clients with ongoing consultative and technical support throughout workforce management strategic and/or implementation projects.

Essential Functions of the Position Include:

The essential functions include, but are not limited to the following:

• Implement the Kronos Workforce Ready (WFR) application.
• Documents and develops business requirements, design specifications, and test scripts for workforce management software.
• Manages multiple client projects at once, able to prioritize and respond to client tickets in an efficient and professional manner.
• Supports project facilitation through efficient notetaking, asking pointed questions, and assisting with follow up.
• Analyzes basic data or facts to find patterns and organize results.
• Provides best practice solutions to clients through proven successful consulting ability.
• Provides intermediate-level knowledge of the core workforce management system- Kronos WFR and supporting modules.
• Leads workforce management integrations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development, and support on smaller, less-complex engagements.
• Participates in pre-sales processes and gains exposure to sales strategies.
• Presents material and facilitates working sessions for small to mid-sized client teams.
• Manages administrative expense tracking and timekeeping duties required for billing.
• Actively participate in monthly UKG partner success leadership meetings.
• Stay current on new releases and hot fixes and develop customer facing communication as applicable.
• Report project status updates to leadership as directed.

Position Qualifications:

• EDUCATION: o Bachelor's degree in business or related field.
• EXPERIENCE: o Three years of experience implementing payroll processing or HR systems. o Experience training in technical systems; field mapping, data migration, report writing. o Implementation experience and/or certification with Kronos Workforce Ready, SaaSHR (Resellers) or

Time Labor Management. o Experience in Human Resources or Payroll systems configuration, development, and support.

• SKILLS: o Ability to work on complex, fast-paced projects in a collaborative team setting. o Ability to interact professionally with a diverse group of executives, managers, and subject matter experts. o Excellent written and verbal communication skills. o Excellent work ethic, displaying dependability and commitment to both WFI’s and the client’s success. o Ability to analyze complex data or facts, find patterns, and organize and summarize findings. o Ability to maintain a spirit of learning with a positive attitude of receiving feedback and ongoing training. o Has a high aptitude to learn and be trained; is open to receiving feedback from others and seeks out learning and growth opportunities. o Has basic knowledge of facilitation techniques and tools, including defining strategic objectives. o Microsoft Office skills- Intermediate Word, Excel, Outlook. o Ability to travel as needed .

Position Requirements and Working Conditions:

Physical Activities Frequency

Check all that apply (N)Never, (O)Occasionally or (C)Constantly

Ascending or descending stairs and the like. O

Remaining in a stationary position, often standing or sitting for prolonged periods. C

Moving about to accomplish tasks. O

Communicating with others to exchange information. C

Repeating motions that may include the wrists, hands and/or fingers. C

Travel to meet with various stakeholders O

Assess risk, detect risk factors for site safety purposes through being aware of O surrounding environment, individuals, noises, observations, etc.

Environmental Conditions Frequency

Check all that apply (N)Never, (O)Occasionally or (C)Constantly

Low temperatures. N

High temperatures. N

Outdoor elements such as precipitation and wind. N

Noisy environments. N

Hazardous conditions. N

Poor ventilation. N

Small and/or enclosed spaces. N

No adverse environmental conditions expected. C

Physical Demands Frequency

Check only one (N)Never, (O)Occasionally or (C)Constantly

Sedentary work that primarily involves sitting/standing. C

Light work that includes moving objects up to 20 pounds. O

Medium work that includes moving objects up to 50 pounds. O

Heavy work that includes moving objects up to 100 pounds or more. N

EEO Statement:

EBC HR & Payroll Solutions is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

Job Type: Full-time

Pay: $80,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location