Information Services Consultant jobs in Petaluma, CA

Application Process

This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Thursday, August 31.

Please review the position description listed above for full scope of responsibilities and qualifications.

Job Summary

Reporting to and under the supervision of the IT Administrative Services Manager, it is the responsibility of the IT Service Representative to provide technical support and assistance within the assigned service area to campus departments, faculty, staff and students; and to assure access to supported computing and network services. Specifically, the IT Service Representative is responsible for answering calls the SSU campus, provides one-on-one assistance at the caller's location or from the office or help desk, processes requests for IT services from the campus community, makes office visits for faculty and staff to provide desktop computing support and maintenance, assists other IT staff to develop tools for IT technical support use. The incumbent performs outreach duties that include system updates, technical support, and problem resolution.

Key Qualifications

The incumbent is required to possess a comprehensive knowledge of hardware and software support for desktops and mobile devices, application administration, and a working knowledge of information technology in an enterprise environment. The incumbent must be able to apply this expertise as a generalist or specialist. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Additional training or education in Information Technology preferred. Microsoft System Center Configuration Manager (SCCM) and/or Java Apple Management Framework (JAMF) knowledge and experience highly preferred.

In addition, the incumbent should possess the following:
● Ability to install, configure, customize and maintain software and hardware in modern Windows operating systems and Macintosh environments, including input and output device and peripherals;
● Strong knowledge of standard academic computing applications, including productivity applications such as word processing, spreadsheets, and presentation packages; multimedia applications; graphics applications and network applications such as WWW tools;
● Strong knowledge of data processing procedures and equipment;
● Strong interpersonal, verbal and written communication skills and strong customer support or experience;
● Ability to install, configure, maintain, and troubleshoot multimedia systems, computer operating systems, applications, and networking software;
● Ability to identify and troubleshoot technical problems and refer more complex problems to the appropriate staff;
● Ability to coordinate and implement data exchanges and conversions;
● Ability to apply consultative skills to assess user needs and provide appropriate support and ability to analyze, troubleshoot, and resolve problems;
● Ability to be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the University's safety policies and rules; and be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel;
● Must be able to adapt to change in the work environment, accept constructive feedback, effectively handle multiple tasks and competing demands, work well both independently and with others on a team and work actively to resolve conflicts;
● Must be able to work in a very stressful environment where constructive feedback from others is encouraged. Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents.

This position requires the successful completion of a comprehensive livescan background investigation.

Salary and Benefits

Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,678- $6,210 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.

Supplemental Information

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. 

The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid-compliance-and-monitoring-office.

CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

A comprehensive livescan background investigation must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the livescan background check may affect the application status of applicants or continued employment of current employees who apply for this position. 

Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

For questions related to the application process, please reach out to hr@sonoma.edu. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.

Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/resources/fire-safety. The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu.