Information Technology Auditor jobs in Santa Rosa, CA

THE CITY OF SANTA ROSA IS EXCITED TO WELCOME APPLICATIONS FOR SENIOR INFORMATION TECHNOLOGY TECHNICIAN. THIS IS AN EXCELLENT OPPORTUNITY FOR THOSE SEEKING A REWARDING CAREER PROVIDING CRITICAL SERVICES TO OUR CITY AND COMMUNITY!  

The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team.  Additionally, the ideal candidate will possess:

 Principles and practices of software and hardware installation and repair, including automated software installation techniques; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data and network security; local and wide area network (LAN/WAN) topology, security, and operation; Storage Area Networks (SAN) topology and operation; methods and techniques of providing support and training; operating procedures and maintenance of various types of audio video production equipment; methods to analyze and recommend business solutions to meet customer needs and requirements; basic scripting and querying for databases; basic telephony systems including voice over IP; the inter-relationship of central application servers, PC, LAN, network and telecommunications systems including hardware components, software applications, operating systems, documentation, and remote access; software products commonly used with the central application servers, personal computers and networked systems including word processing, spreadsheets, databases, presentation graphics, desktop publishing, e-mail/calendar, web applications, file recovery, backup, terminal emulation and other utilities; methods and techniques of data security and backup and recovery processes; methods of computer and mobile device forensics; and principles of organization and project management.

Ability to: 

Identify, analyze and define information technology needs, collect information, establish facts, and draw and present valid conclusions; identify, troubleshoot, analyze and resolve complex customer/user issues; understand, interpret, and explain hardware and software application solutions; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to issues related to data communications, networks and systems interconnectivity; use and manage virtual servers through virtual server management applications; use helpdesk ticketing systems; provide leadership in order for staff to work cooperatively and effectively with each other, customers, vendors, service and departmental personnel; effectively listen and communicate information to persons with diverse knowledge and experience; appropriately manage workload consisting of multiple projects, deadlines and unplanned interruptions to achieve timely and accurate work outcomes; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages in the central application servers, network and personal computing platforms; set priorities and meet established goals and standards; prepare clear, concise and accurate oral and written reports; maintain confidentiality of information; learn new technology quickly; and learn the operations and functions of City workgroups in order to provide appropriate support.

Any combination of training and experience that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience - At least three years of experience involving technical support of client-server and/or LAN/WAN systems, or similar experience in a multi-platform information technology environment.  Experience in a lead or project management position is highly desirable.  
Education - Academic course work or formal training in computer science, information systems, network systems or a closely related field.