Information Technology Director establishes, plans, and administers the overall policies and goals for the information technology department. Analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. Being an Information Technology Director manages the research and selection of IT equipment, applications, and supplies. Requires a bachelor's degree. Additionally, Information Technology Director typically reports to a CIO. The Information Technology Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Information Technology Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Key Responsibilities and Essential Functions
The Transit Information Technology Section Director is a senior-level leadership position responsible for the technical operations, development, execution, support, and evaluation of the agency’s Information Technology section. The Transit Information Technology Section Director provides leadership for short and long-term planning, innovation, efficiency, and implementation of effective industry-leading telecommunication and technology practices. Responsibilities include but are not limited to:
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Master's Degree in Computer Science or a related field
4 years of supervisory experience with ten (10) or more staff
4 years of Transportation and/or local government experience
5 years of supporting diverse transportation technology systems and managing customer service level expectations
5 years of working knowledge with vendor and/or contract management experience
General Description
Provides safe, clean, and reliable transportation to the riding public.
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive-level administrators through conferences and reports.
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides oversight of on-going service planning efforts, long-range planning projects, scheduling related activities, and capital projects; coordinates with external stakeholders; works closely with staff members in support of Division goals for safe, courteous, and reliable transit services.
Works directly with department heads and division directors; directs superintendents and other assigned staff during emergencies or critical situations, equipment breakdowns, and service delays.
Monitors staff compliance with the divisions' policies, procedures, and collective bargaining agreements; as well as local, state and federal rules and regulations.
Manages the investigation process and resolution of customer complaints with Commission; conducts investigations, hearings, and counseling sessions.
Interacts with internal Division departments and outside agencies to identify and coordinate schedule and procedural improvements; provides input for the development of the budget for the Division and manages the assignment of Division resources to ensure that service objectives are achieved within the established budget.
Ensures the proper maintenance of employee records and department statistics related to assigned operations.
Manages the delivery of transportation services for the assigned Division for long range sustainability; develops and supervises special projects related to Division operational goals, from inception to close on time and within project scope and budget.
Makes recommendations for disciplinary actions, and participates in problem solving forums, grievance resolutions, and related labor relations activities; acts as lead contract negotiator.
Performs related work as assigned.
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to extreme noise levels; animals/wildlife.
County Core Competencies
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