INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
INFORMATION TECHNOLOGY TECHNICIAN
The City of Carlsbad is seeking an experienced, skilled information technology (IT) candidate to join our growing organization. In this position the successful candidate will be responsible for supporting all aspects of IT for all city locations.
Administer network and data security for multiple domain environments, including active directory, group policy, firewalls, routers, end point security and email functionality.
Evaluate, troubleshoot and provide helpdesk and technical support either by phone, remote access or onsite visits.
Assist with deployment, imaging and installation of all hardware, peripherals and software related to client environments.
Assist in the administration of Wide area network. Local area network, VPNs, ISPs, servers, the City website, Mitel Phone system (VOIP) and financial systems.
Create and Maintain users, group policies and rules in active directory, email systems, financial systems and emergency management systems.
Assist in the planning and implementation of IT projects, upgrades, and migrations.
Deploy, install, and manage physical and virtual servers.
May provide on call after hours support as needed.
Work is typically performed in an indoor office environment, but occasionally requires travel to other city locations.
Capacity to work independently and effectively while maintaining good team interactions and communication with other departments and public.
Outstanding organizational and time management skills along with ability to manage multiple tasks at the same time.
Ability to understand, follow and interpret oral and written instructions, policies, and procedures.
Experience in troubleshooting hardware and software issues and systems.
Demonstrates Knowledge of operating systems, computer hardware, peripherals, copiers, phone systems, network switch gear, routers, firewalls, VLANs, routing protocols, and VMware environments.
Solid understanding of network protocols, IP routing, VPN, wireless networking, and networking security concepts.
Ability to bend, squat, reach, lift, carry, push, and pull IT equipment as needed.
Minimum Qualifications: Completion of high school or GED certificate. Three (3)or more years of experience in Helpdesk/Network support role. Completion of college courses in Information Technology or certifications may be substituted in partial fulfillment of the required experience.
Must have an excellent work history to include dependability and stability. Must possess and maintain a valid New Mexico driver's license.
In addition to an excellent benefit package, starting base annual pay rate will be $48,131 to $71,240 DOQ. Additional pay increases available for applicants with advanced educational degrees.
To be considered for this position apply at the City Municipal Building, 101 N. Halagueno or respond to City of Carlsbad, Personnel Department, P.O. Box 1569, Carlsbad, NM 88221 or via email to hr@cityofcarlsbadnm.com . Applicants must include a City of Carlsbad employment application filled out completely. Resumes are not required, but may be included if desired. Applications must be received or be postmarked no later than March 31, 2024.
EOE M/F/V/D
Job Type: Full-time
Pay: $48,131.00 - $71,240.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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