INFORMATION TECHNOLOGY GENERALIST jobs in Allentown, PA

Description

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

Questeq is seeking an on-site summer Technology Intern who will join the talented team at the Weatherly Area School District. The purpose of the internship is to provide meaningful, professional hands-on experience to students with proven academic performance and leadership potential. This is an on-site internship at the school district starting in June 2024.

Essential Functions:

• Takes direction and gets work assignments from the Technology Manager/Director.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals with minimal supervision.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Familiar with and follows the assigned site work processes, practices, and procedures.
• Follows Questeq procedures and best practices related to the help desk ticket system.
• Assist senior staff to aid in the resolution of a complex or out of policy operation problems.

Qualifications

Required Education and Experience:

• Ability to take direction and execute assigned tasks.
• Must have good written and verbal communication skills.
• Must have good customer service skills.
• Proven aptitude and willingness to learn Desktop, Network, Server and peripheral device.
• Maintenance and installation processes.

Specific Technology Skills:

• Windows, Google, and Apple operating systems experience.
• Cloud based applications experience.
• Mobile device experience such as iPhone, Android, etc.

Clearances:

• Must be able to successfully pass multiple criminal and child abuse clearances.