INFORMATION TECHNOLOGY GENERALIST jobs in Asheville, NC

Warren Wilson College is excited to announce a call for applicants for our Director of Information Technology. This position provides leadership and guidance in all areas of information technology to college administration, and directs the IT department. This position works with college leaders to prioritize needs and projects to enhance operations and efficiency, the allocation of resources to technology needs, and provides technical expertise in the areas of planning, information security and incident response, and possesses a demonstrated understanding of the role of technology in the evolution of the college.

Candidates who possess a Bachelor’s degree in a relevant field prior with supervisory experience are encouraged to apply. This is a full-time, benefit eligible, 12-month position. This position may be asked to respond during non-traditional work hours with occasional weekend and/or evening hours.

Interested individuals should read further to learn more about the qualifications and job responsibilities for this salaried position. Applicants are required to submit a resume and cover letter, which includes experience working with a diverse range of identities and experiences including, but not limited to, previous DEI training or initiatives. All applications must be received electronically.

First consideration will be given to candidates who apply by Monday, December 11th. Please be aware no relocation assistance is available for this position. All applications must be submitted electronically.

The mission:

Warren Wilson College’s distinctive approach to education intentionally integrates academics, work, and community engagement to cultivate curiosity, empathy, and integrity. We empower graduates to pursue meaningful careers and lead purposeful lives dedicated to a just, equitable, and sustainable world.

To fulfill this mission, the College, through its Strategic Imperative for Diversity, Equity and Inclusion (DEI) is unwavering in our commitment to the dignity of all people—particularly those populations who have been both historically oppressed and continue to experience systemic oppression. As we value the breadth of diversity necessary for a rich campus culture, we also recognize the particular challenge and opportunity for growth and leadership around race, noting that such a focus necessarily intersects with deepening efforts around other aspects of identity (such as ethnicity, nationality, religion, gender, sexuality, class, and worldview). We are committed to a culture of educational access and to ensuring that students and employees from a diverse range of identities and experiences will thrive in this community. We seek and support a culturally diverse faculty and staff with a genuine interest in our innovative approach to education and focus on inclusive excellence, as well as a willingness to fully participate in the life of the College. We welcome applications from members of historically underrepresented racial/ethnic groups (e.g., people of African, Latiné, Indigenous, and/or Asian descent) and individuals who have experience working with diverse student populations.

Minimum Qualifications

• Bachelor’s degree in relevant field.
• Two years’ of experience working in an information and/or technical management concentrating on information technology systems and operations
• Evidence of prior experience in deploying and maintaining secure enterprise systems in a complex environment.
• Demonstrated ability of the development of strategic and operational plans, and development of project goals and objectives.
• Demonstrated experience with networking, systems, applications, security, business continuity and disaster recovery.
• Demonstrated ability to supervise a highly technical staff.
• Demonstrated ability to manage vendor contracts and procurement processes as well as evaluate proposals for technology information services.
• Demonstrated ability to be a business partner to departments and individuals in the assessment and development of technology systems and solutions working with a wide range of units

Preferred Qualifications

• Master’s degree in computer science, information technology, information systems or similar.
• Prior experience with Jenzabar specifically supporting the backend.
• Experience with instructional technology in a college environment.

Key Responsibilities

STRATEGIC AND TACTICAL RESPONSIBILITY

• Overall technology strategy & leverage, project management, and cost containment
• Business process analysis and workflows - significant participation in cross functional teams
• Oversee service partnerships & software vendors
• Technology lifecycle planning: asset inventory, refresh scheduling, account maintenance
• Monitor and respond to alerts & outages 24/7
• Oversight of helpdesk ticket caseload and provides guidance as necessary for support and/or complex problem-solving.
• Campus communications particularly systems maintenance and outages
• Policy/Planning/Procedures such as Information Security & Resource Use, Change Management, Technology Refresh, Incident Response & Disaster Recovery, etc.
• Works to ensure compliance as it relates to cybersecurity of data as required by outside federal agencies or laws
  
  

DEPARTMENT LEADERSHIP & MANAGEMENT

• Six direct reports roughly divided into functional areas of Systems, Data & Reporting (including Institutional Research), User Services;
• Regular all-staff meetings, 1:1s, and individual focus sessions on Security, Data, Frontline ops
• Manage OpEx and Capital IT budget; Approval for all campus technology purchases
• Requisition/execution of department purchases, fleet hardware, software agreements, monthly/annual subscriptions, warranty
• Develop or direct relevant community training, mock phishing campaigns, communications, and departmental website content

TECHNICAL PURVIEW

Datacenter: servers, virtualization, storage, backup, resiliency (Dell, VMWare, Veeam, Synology)

Network: core, wired, wireless, & onboarding (Cisco, Fortigate, Ruckus, Cloudpath)

ERP/SIS, Data, & Reporting - (Jenzabar One Desktop, JICS Intranet, Informer, Visualizations)

Software platforms: contracts, maintenance, integration, licensing (40 systems to varying degrees; examples: Moodle LMS, Google Workspace, Microsoft O365, Formstack, etc.)

Cybersecurity - Cloudflare, Fortigate, Crowdstrike, Cyberrisk Aware)

Classroom Technology & A/V - (Extron, Dell IFP, Smartboards, Logitech)

Workstations, Phones, Printing - (InTune MDM, FOG Deployment, Dell Latitude, Apple Macbook, Papercut printserver, RingCentral VoIP)

Warren Wilson College is proud to be an equal opportunity employer.