INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
CLASS SUMMARY:
Incumbents provide technical support and problem solving to end users across both applications and hardware solutions and serves as the administrator for all software and applications. Responsibilities may include identifying and correcting routine issues with hardware and software; monitoring and responding to IT related inquiries; purchasing equipment; installing hardware and software; providing direction to users in the appropriate use of hardware and software and various applications; formatting and loading operating systems; and recommending hardware and software to users.
Example of Duties
TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
Typical Qualifications
TRAINING AND EXPERIENCE (positions in this class typically require):
High School Diploma or equivalent (G.E.D.) and four years help desk and/or technical repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Supplemental Information
LICENSING REQUIREMENTS (positions in this class typically require):
Licensing Requirements:
KNOWLEDGE (position requirements at entry):
Knowledge of:
SKILLS (position requirements at entry):
Skill in:
PHYSICAL REQUIREMENTS:
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of an arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subjected to moving mechanical parts, electrical currents, workspace restrictions, and
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