INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Do you like working in a fast-paced environment, performing a large variety of work, completing complex problem solving, and delivering high quality customer service? The Conservation and Environment Delivery Center (CEDC) Operational Support Tier 2 (OPS Tier 2) team is seeking a highly motivated IT professional to join our department. This position gives you the opportunity to resolve issues involving member software, workstations, end-user technical support, and hardware resources. Bring your talent to our team and start the next chapter in your career!
As an IT Generalist 1, you will provide Tier 2 Operational Support for workstation and end user technical support. This position is an escalation point for resolving issues involving employee software and hardware resources. The incumbent will perform as a Tier 2 Support team member requiring knowledge and adherence to defined support processes, standards and requirements.
In this role, you will be responsible for providing end-user on-site support as needed for any hardware or software issue at any location in the Central Region of the Conservation and Environment Delivery Center. The position manages and administer user accounts and groups, mailboxes, resource accounts, and distribution lists. You will have the opportunity to create and process Service Now tickets through the resolution of an issue.
If you are searching for an exciting career change, we have just what you are looking for!
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
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