Information Technology Manager manages all IT activities in the organization. Implements and maintains the policies and goals for the IT department to support the company's needs. Being an Information Technology Manager ensures proper information system operations and plans necessary upgrades. Oversees the internal IT support function. Additionally, Information Technology Manager conducts research and recommends the selection of IT equipment, applications, and supplies. Requires a bachelor's degree. Typically reports to a director. The Information Technology Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Information Technology Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
We are excited to announce an opening for a dedicated Information Technology Specialist Level 1 to join our dynamic technology team. If you are passionate about technology and eager to develop your IT skills in a supportive environment, we look forward to your application!
Information Technology Specialist Level 1 Job Purpose
The IT Specialist I is responsible for providing technical support to our customers as a member of our Service Desk. Support includes network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals. Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system, instant messaging, and electronic mail. The IT Specialist I will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling Information Technology services for clients in the most efficient and professional manner possible.
Compensation Range
$38,000 - $45,000/ YR Depending on experience!
Perks
Paid training & tools provided, laptop, mileage reimbursement & home every night!
Benefits
Medical, Dental, Vision, 401k, 9 Paid Holidays, 2 Weeks PTO to start!
Training
On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media.
Information Technology Specialist Level 1 Job Tasks
Requirements
Information Technology Specialist Level 1 Preferred Qualifications
Areas of knowledge
Performance Review
Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy.
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