Information Technology Supervisor jobs in Chattanooga, TN

Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Information technology
  • University of Tennessee
  • Chattanooga, TN FULL_TIME
  • Client Services Technician, Information Technology-24000000H1

    Description

    Client Services Technician (Information Technology Technician 1 MR05)

    Information Technology

    University of Tennessee, Chattanooga

    The Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Client Services Technician is to provide first-line support for all staff and students at the University of Tennessee at Chattanooga.

    If the Technician cannot resolve the issue, they will escalate to advanced staff in other IT areas for resolution. The Technician is responsible for logging incidents and service requests while seeking to resolve them so that service levels, customer satisfaction, and targets are achieved and maintained.

    Primary Responsibilities :

    • Act as a first point of contact for university faculty, staff, students, and guests to assess problems, determine root causes, and provide advice for remediation or referral to the next support tier
    • Provide first-line investigation and diagnosis of all incidents and service requests via phone, email, walk-in, or chat.

    Utilizing remote support tools when necessary to address customer needs

    • Assists users with troubleshooting and completing more advanced hardware / software repairs
    • Record and classify incidents and make effort to restore a failed IT service as quickly as possible
    • Assign unresolved incidents to the appropriate tiered support groups
    • Document and record detailed information about the customer’s incident or service requests in a ticketing (incident management system), including diagnostic steps and communications with the customer as they troubleshoot reported problem
    • Keep users informed about their incidents’ status at agreed intervals
    • Resolve incidents within the specified service level agreements / operational level agreements
    • Customer follow-up to ensure that our end users’ needs have been met and ensuring customer satisfaction in every step of problem resolution
    • Offer technical guidance to student employees and other team members
    • Maintain and use the IT knowledge base, ensuring our customers are properly informed through our self-service support
    • Provide service feedback information as needed
    • Assists with maintaining a clean, welcoming environment for guests at the Service Desk
    • Attends Information Technology & Client Services staff meetings
    • Ensures work hours / time is logged and entered within payroll deadlines
    • Other duties as assigned / needed

    The ideal candidate will possess the following :

    Knows and executes on decisions which are within their scope

    Knows and asks for assistance on decisions which are outside of their scope

    Experience and knowledge with desktop operating systems including Windows and Mac OS

    Application support knowledge

    Incident management application knowledge

    Interpersonal skills, with a focus on rapport-building, listening, and questioning skills

    Demonstrated problem-solving and multi-tasking skills

    Good documentation skills

    Ability to conduct research into a wide range of computing issues as required

    Ability to absorb and retain information quickly

    Ability to present ideas in user-friendly language

    Review of applications will begin March 14, 2024, and continue until the position is filled. Applications received bythis datewill receive priority consideration.

    Minimum Qualifications : Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.

    Preferred Qualifications : 1 year of troubleshooting technical support, 1 year of technical (hands-on) hardware & software installation experience, 1 year of Customer Service experience, and prior higher education experience are preferred.

    Qualifications

    Information Technology - Technical

    Primary Location

    US-Tennessee-Chattanooga

    Organization

    Office-Info&tech

    Schedule

    Full-timeCampus / InstituteChattanooga

    Job Posting

    Mar 4, 2024, 9 : 27 : 54 AM

    Last updated : 2024-03-04

  • 22 Days Ago

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Physician Informatics Advocate Intermediate
  • AdventHealth Information Technology
  • Rome, GA FULL_TIME
  • Description AdventHealth Information Technology All the benefits and perks you need for you and your family: Benefits from Day One Career Development Whole Person Wellbeing Resources Award-winning IT ...
  • 10 Days Ago

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Calhoun, GA - IT Support Technician - Intermediate
  • AdventHealth Information Technology
  • Calhoun, GA FULL_TIME
  • Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
  • 16 Days Ago

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Information Technology Project Manager
  • TenCate
  • Chattanooga, TN FULL_TIME
  • VACANCY At TenCate, we are all team players. From planning to management, from operators to logistics, we work together to ensure that people worldwide can engage in sports and play without limits. As...
  • 7 Days Ago

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Assistant Information Technology Director
  • Floyd County Board of Commissioners
  • Rome, GA FULL_TIME
  • We are looking for an Assistant Information Technology Director! The purpose of this classification is to plan, direct and manage activities of the Information Technology Department, to provide servic...
  • 18 Days Ago

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Computer Science/Information Technology Teacher
  • Whitfield County Schools
  • Dalton, GA FULL_TIME
  • JobID: 1472 Position Type: High School Certified Positions/Mathematics - Computer Science Date Posted: 4/1/2022 Location: Northwest Georgia Career Academy Date Available: 2022-2023
  • 10 Days Ago

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0 Information Technology Supervisor jobs found in Chattanooga, TN area

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bealls Supervisor
  • bealls
  • Hixson, TN
  • Position: SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we do! be...
  • 3/28/2024 12:00:00 AM

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Production Supervisor
  • The Judge Group
  • Chattanooga, TN
  • Description:Our client is currently seeking a Production Supervisor. This role will oversee and manage all production op...
  • 3/28/2024 12:00:00 AM

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Maintenance Supervisor
  • The Judge Group
  • Chattanooga, TN
  • Our manufacturing company is seeking an experienced and highly motivated Maintenance Supervisor to join our team near Wi...
  • 3/28/2024 12:00:00 AM

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Operations Supervisor>
  • Steak 'n Shake
  • Dayton, TN
  • Steak 'n Shake - 4370 Rhea County Hwy Suite 3 [Assistant Restaurant Manager] As a Restaurant Operations Supervisor at St...
  • 3/28/2024 12:00:00 AM

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Production Supervisor
  • Novolex
  • Chattanooga, TN
  • Why Choose Us? Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper,...
  • 3/26/2024 12:00:00 AM

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Production supervisor
  • Randstad
  • Chattanooga, TN
  • We are looking for an experienced Production Supervisor to oversee our production operations. You'll guarantee that manu...
  • 3/25/2024 12:00:00 AM

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Housekeeping Supervisor
  • CommonSpirit Health
  • Chattanooga, TN
  • Overview: CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dig...
  • 3/24/2024 12:00:00 AM

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Office Supervisor
  • JTH Tax LLC
  • Chattanooga, TN
  • Liberty Tax Service Position Title: Office Supervisor Department: USST-Company Stores Status: Seasonal Reports to: Distr...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Information Technology Supervisor jobs
$100,811 to $133,603
Chattanooga, Tennessee area prices
were up 1.3% from a year ago

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