Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Client Services Technician, Information Technology-24000000H1
Description
Client Services Technician (Information Technology Technician 1 MR05)
Information Technology
University of Tennessee, Chattanooga
The Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Client Services Technician is to provide first-line support for all staff and students at the University of Tennessee at Chattanooga.
If the Technician cannot resolve the issue, they will escalate to advanced staff in other IT areas for resolution. The Technician is responsible for logging incidents and service requests while seeking to resolve them so that service levels, customer satisfaction, and targets are achieved and maintained.
Primary Responsibilities :
Utilizing remote support tools when necessary to address customer needs
The ideal candidate will possess the following :
Knows and executes on decisions which are within their scope
Knows and asks for assistance on decisions which are outside of their scope
Experience and knowledge with desktop operating systems including Windows and Mac OS
Application support knowledge
Incident management application knowledge
Interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Demonstrated problem-solving and multi-tasking skills
Good documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Review of applications will begin March 14, 2024, and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Minimum Qualifications : Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.
Preferred Qualifications : 1 year of troubleshooting technical support, 1 year of technical (hands-on) hardware & software installation experience, 1 year of Customer Service experience, and prior higher education experience are preferred.
Qualifications
Information Technology - Technical
Primary Location
US-Tennessee-Chattanooga
Organization
Office-Info&tech
Schedule
Full-timeCampus / InstituteChattanooga
Job Posting
Mar 4, 2024, 9 : 27 : 54 AM
Last updated : 2024-03-04
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