Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
As the IT Support Technician Senior they will provide first and second level end user IT support for simple to complex technology which includes: proactively identifying needs; troubleshooting and fixing system, network, equipment and cabling issues; performing upgrades/changes; support of phone and voicemail systems; assisting with the backup process and systems; and providing end-user training on applications/new systems or equipment.
The candidate will also perform the administrative duties required to support local and system-wide organizational information technology needs and create and maintain help desk tickets to document issues and resolutions, document and communicate on issues related to enterprise systems, and provide recommendations on solutions while enforcing and maintaining corporate and local standards and policies.
Additional responsibilities include maintaining software and hardware inventories for infrastructure equipment and applications, leading and participating in related projects based on the direction of site management, and performing other duties as assigned.
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0 Information Technology Supervisor jobs found in Columbus, GA area