Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Principal Function: The IT Director is the computer and information systems person responsible for overseeing the entire organization’s technology infrastructure, processes and IT support staff. The director is the one ultimately responsible for all technology-supporting business functions.
Their main duties include identifying the organization’s IT needs, adding updates and enhancements to current computer systems and ensuring employees’ technical issues are resolved efficiently.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Strategy and Planning - Identify technology needs and make recommendations to business decision-makers.
Evaluate the company’s adherence to federal, state and local technology requirements for security.
Manage the IT team including developers, security analysts, support technicians, vendors, contractors and volunteers.
Maintain company hardware and software programs including servers, networking and telephony.
Implement company-wide technology updates and hold sessions to teach employees on new features.
Recruit, select, and train support staff and technical experts.
Additional Skills and Responsibilities:
Excellent written and verbal communication
Problem-solving and critical-thinking skills
Outstanding customer service and interpersonal skills
Ability to lead and teach others
Up-to-date knowledge of latest IT developments
Ability to explain highly technical concepts in simple terms
Knowledge of best computer security practices
Good research and analysis skills
Supervisory Responsibilities: All IT Support Staff.
Education and/or Experience: Bachelor’s Degree in an Information Technology-related field and a minimum of five (5) years progressive career growth experience. Masters Degree in Information Systems and/or Technology beneficial, but not required. IT-specific certifications desired. Examples include CCNA, CompTIA Security and A , Cloud-specific certifications and technology certifications from IT industry leaders.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:
Job-related Competencies To perform this job successfully, employees in this job should demonstrate the following competencies:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this office-specific job, the employee occasionally is exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate.
Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.
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