Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Title: Information Technology Technical Support: University Assistant
Position Type: On Campus Part Time Employment
Department: Information Technology, Client Support Services
Supervisor: Customer Support Center Coordinator
Hours: 19 hours per week, Saturdays 9:00am – 3:00pm required.
Salary: $18.00 - $20.00
Responsibilities
Provide technology support for computers, the campus network and various supported system applications for the campus community; assist with technical support operations, including trouble identification and resolution, follow-up, data entry, documentation of problems and procedures, utilization of help desk software, and dispatching services when necessary. This position requires the selected candidate to work Saturdays 9am – 3pm during the academic semester.
Qualifications
General technical knowledge, including knowledge of Microsoft products (recent versions of Office and Windows). Knowledge of current web browsers and mobile devices. Ability to work well with others and follow the job through to completion. Excellent communication and customer service skills. Experience in a technical or business-related area in a help desk or customer service preferred.
University Assistant Positions are limited to Graduate Level students or anyone who is not a current Undergraduate student.
Job Type: Part-time
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Work Location: In person
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