Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job ID | 2024-5617 | # of Openings | 2 | Category | Technical Services & Operations |
General IT Support:
1. Function as IT coordinator for customer. Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
2. Field general IT questions/issues as needed. Provide direct IT support to personnel if a problem requires quick action
3. Execute employee on-boarding and off-boarding IT-actions.
4. Manage hardware/software requests to include:
5. Assist offices/individuals by providing support/advice for completing hardware/software requests.
6. Assist in the approval, installation, configuration and ongoing support of unique, non enterprise software.
7. Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems (i.e., DOE Network, SSIMS) network or software configuration, in compliance with proper security principles.
8. Assist in IT-related tasks associated with the implementation of enterprise system hardware and software initiatives such as ApproveIt, Bluebeam, e-signature, and E-distribution etc.
9. Coordinate/manage senior management IT requests.
10.Provide or arrange specialized training for unique hardware or software (i.e., Skype, Remedy entries, IT HW/SW Request process, VTC scheduling etc.).
11.Monitors status of open Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements. Ensure compliance with Help Desk Service
Level Expectations.
12.Identify IT-related trends and problems that prevent customer from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.
Special Projects Support (Project Management):
1. Develop, assist, or implement efforts to streamline NRLFO IT-related processes utilizing common NNL processes/systems wherever possible; however, any processes utilized (either enterprise- established or NRLFO-customized) should be the same for all
customer employees (regardless of site) whenever practicable.
2. Coordinate IT support for project oriented IT requests.
3. Make recommendations, provide input, and utilize/leverage IT systems and technologies to assist users to be more efficient and effective in their work. Coordinate or provide software application development.
Information Communication Technologies (voice, data, and videoconferencing):
1. Assist in telecommunication items (scheduling and troubleshooting).
2. Ensure new/transferred employees' telecommunications needs are met using current process or by developing common procedures to include direct customer feedback.
General Administrative Duties:
1. Build/develop, maintain, review, actively follow, and regularly update any documents that track the progress of IT-related tasks and projects/initiatives.
2. Interface/communicate with staff to ensure tasks and priorities are understood and completed effectively.
3. Routinely/periodically brief IT managers on the progress of IT projects and initiatives.
4. Actively work to complete tasks, initiatives and projects to established completion dates and inform IT management when dates cannot be met and the reasons for missing completion dates.
5. Maintain awareness of cyber, physical security, and safety-related rules, policies and procedures. IT-support actions and practices should comply with those policies.
6. Understand, interact, and communicate with IT Department in order to effectively coordinate support IT initiatives/projects.
7. Develop, maintain, and document IT-related policies, processes and procedures utilizing the most effective IT tools or systems
Salary range: 70-95k.
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