Information Technology Supervisor supervises employees of the information technology department in accordance with organizational policies and goals. Ensures proper functioning of the organization's information systems and makes upgrades as necessary. Being an Information Technology Supervisor helps business operations groups utilize information systems to improve their efficiency. Keeps computer equipment, hardware, and software updated to meet organizational needs. Additionally, Information Technology Supervisor follows appropriate programming procedures. Responds to complex, escalated matters and ensures projects are conducted effectively and recommendations and reports are accurate and timely. A level II supervisor has authority for personnel actions and oversees most day-to-day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Information Technology Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Information Technology Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Summary:
Responsible for providing entry-level technical support required by the College community, and assisting the Information Technology (IT) department in day-to-day needs throughout the academic year and during breaks.
Essential Responsibilities:
Requirements
Minimum Qualifications:
Eligible for Federal work-study or Keuka work-study award during the academic year.
A current Keuka College student in the on-campus undergraduate traditional program.
Professional and pleasant demeanor while working with clients.
Technical skills, organizational skills, and customer relations skills are required.
The ability to work with faculty, staff, students as well as the outside public is also required.
Basic computer skills/experience required.
Must be very dependable and reliable.
Ability to effectively communicate both verbally and in writing.
Understand and behave with a high level of integrity and complete confidentiality at all times.
Ability to be sensitive to and respond to needs/concerns of students, faculty, college staff, and the public.
Ability to work under pressure with a high tolerance for interruptions, and the ability to work with diverse groups of people.
Physical Requirements:
Occasional lifting up to 25 lbs.
At Keuka, we firmly believe that to live our mission, vision, and values, we need to celebrate our differences. Keuka is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
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