Information Technology Supervisor jobs in Salem, OR

Location: Lebanon, Oregon (Relocation within 40 miles of Lebanon Oregon Campus is required) This is not a remote-work position.

Schedule: Monday - Friday

Position Summary:

ENTEK is looking for an experienced and motivated person to work at our Lebanon, OR site as IT Manager. This position is a technical lead role for the Information Technology need for the Lebanon site, with supervisory responsibility of a local IT team. This position will also coordinate local resources as needed for ENTEK Global IT initiatives. A qualified candidate will have experience in a broad range IT experience supporting a 24x7 facility which includes but is not limited to technical experience with a wide range of Microsoft products, strong networking fundaments, expertise in troubleshooting and prioritization of time management. This position also requires a strong independent learning interest, ability to mentor subordinates, and willingness to be a team player.

• The IT Manager is a hands-on IT leader who is responsible for the administration, maintenance, and improvement of the site’s IT systems, including networks, applications, policies, security, availability and reliability. These systems provide services to our local and global 24x7 manufacturing operations.
• This position will oversee and direct a team of IT employees who provide day to day support to end users.
• Ownership of the IT ticket system and responsibility to ensure reasonable response time and end user satisfaction with IT services.
• Ensure that all critical infrastructure is monitored, alerts are responded to, and on call after hour escalation chains operational.
• Verify and update documentation and diagrams in place for IT infrastructure systems and procedures.
• Provides technical leadership. Guides, coaches, and develops IT team members.
• Schedules, assigns, and provides oversight on IT projects.
• Deliver results with minimal supervision in an accurate and timely manner.
• Travel may be needed on an infrequent basis, such as for new facility start-up.
• Follow and promote ENTEK company core values

AAP/EEO Statement: ENTEK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
Required Experience:

Required Qualifications

• BS/MS degree in Information Systems, Computer Science, or equivalent discipline.
• 5 years supporting an IT operations enterprise environment.
• Strong experience in a mid-size enterprise
• Experience with enterprise software including on-prem, hosted, cloud, and SaaS.
• Experience with infrastructure, hardware and mobile devices.
• Experience with networking, security, file sharing, and application servers.

Attributes of a Successful Candidate

• Analytical: conduct in-depth evaluations: diagnosing, troubleshooting and resolving complex technical issues
• Focused: ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines.
• Flexible: exhibit adaptability to accept or bring about change when needed. Willing to tackle diverse initiatives and issues.
• Discrete: demonstrate sensitivity in handling confidential information.
• Motivated: ability to work alone and with a team.
• Leadership: manage and enable growth of team members.