Information Technology Supervisor jobs in Tallahassee, FL

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF FLORIDA

CAREER OPPORTUNITY ANNOUNCEMENT
Information Technology Services Specialist

Position Title: Information Technology Support Specialist
Vacancy Number: 24-02
Location: Tallahassee, Florida
Available: Immediately, open until filled
Step/Grade: Classification Grade 28 (steps 1 - 61)
Salary Range: $69,551 - $113,078*

*Starting salary commensurate with experience and qualifications.

The Federal benefit package includes:

• Health Insurance (employer pays for approximately 72% of premiums)
• Eleven (11) paid federal holidays
• Annual Leave (up to 8 hours per pay period)
• Sick Leave (up to 4 hours per pay period)
• Retirement benefits under the Federal Employees Retirement System (FERS-FRAE)
• Tax deferred retirement savings and investment plan under Thrift Savings Plan (TSP) with employer matching contributions up to 5%
• Dental and Vision benefits under the Federal Employees Dental and Vision program (FEDVIP)
• Life insurance benefits under the Federal Employees Group Life Insurance (FEGLI) program
• Flexible Benefits Program for Health Care Reimbursement and Dependent Care Reimbursement
• Federal Long-Term Care Insurance Program (FLTCIP)
• Public Service Loan Forgiveness (PSLF) program
• Wellness Programs: Employee Assistance Program, Federal Occupational Health, WorkLife Balance Programs, and more

POSITION OVERVIEW
The Northern District of Florida seeks a mission-driven professional to serve as a full-time Information Technology Support Specialist within the Tallahassee divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience. The incumbent will serve on the administrative and operation support team in the Tallahassee division and report directly to the Director of Information Technology located in the Pensacola divisional office.

The incumbent will work closely with the Director of Information Technology, court leadership, and members of the district-wide IT team to provide high level technical support to judges, clerk’s office staff, chambers staff, and those served by the court. The incumbent will provide direct hands-on support and technical assistance to the court and end-users for local computer systems including networks, personal computers, portable electronic devices, audio/visual equipment, off-the shelf software applications, major national systems, and systems developed or customized for local use.

This position requires the incumbent to work on-site at the United States Courthouse in Tallahassee, Florida, but the incumbent will serve as part of the district-wide IT team supporting all divisional offices of the court (Tallahassee, Pensacola, Panama City, and Gainesville). Work will be performed in an office setting. Travel to divisional offices and other locations which may require overnight lodging may be required. Occasional emergency and after-hours coverage may also be required.

REPRESENTATIVE DUTIES

• Work closely with the IT Director, IT staff, and other stakeholders to coordinate the planning, design, acquisition, installation, configuration, and administration of a wide array of equipment and systems.
• Independently develop plans, as well as advise and make recommendations to management on matters that take into consideration complex information technology issues within the court unit.
• Provide on-site repair, reconfiguration, adjustments, troubleshooting, and replacement of local computer systems. Perform maintenance and installation of software to enhance system operations. Perform cyclical testing and regular preventative maintenance of local systems.
• Coordinate and assist with providing end-user and technical support in installing and configuring computer hardware and software in a mixed Windows/MacOS environment.
• Receive, inventory, and distribute new IT hardware; install and configure new software applications; troubleshoot IT hardware and software problems; aid in the support of all desktop automated systems and their accompanying peripheral devices; courtroom audio/visual equipment, and mobile devices.
• Coordinate and provide end-user training on the operation of computer hardware and software.
• Draft and maintain technical instructions, operating procedures, and documentation for IT systems across four divisional offices.
• Monitor equipment and systems for security risks. Conduct research to identify potential vulnerabilities in, and threats to, existing and proposed technologies. Develop and implement effective mechanisms and procedures for mitigating security risks.
• Coordinate warranty work, maintenance agreements, and timely repair and replacement of equipment for all vendor contracts.
• Assist with administration of Windows servers and the software and services hosted on them, including the performance of hardware and software upgrades.
• Analyze and address increasingly complex changes in technologies and resources in a fast-paced professional office environment.
• Confer with management and other IT staff to identify or design technical solutions to operational and administrative needs, including identification of project limitations, performance requirements, required interfaces, and maintenance.
• Perform other duties, as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

• A high school diploma, or the equivalent is required.
• A minimum of two (2) years of specialized experience,** or completion of a master’s degree or two years of graduate study in an accredited university in computer science, information science, or other fields closely related to the subject matter of the position.

**Specialized experience is defined as experience in the implementation, configuration, maintenance, and support of A/V systems, digital recording, cabling & infrastructure, network concepts, computer hardware and software, mobile devices, and their effective deployment in an increasingly complex environment.

• Proven history successfully working well within a team, prioritizing tasks, and making technical decisions through methodical troubleshooting and research.
• The ability to learn quickly and become proficient in the use of automated systems to accomplish work and apply rules, regulations, directives, and laws with accuracy.
• Excellent customer service skills and the ability to serve more than 100 end-users with varying degrees of experience tactfully, courteously, and with a professional demeanor.
• Excellent communication skills, both verbal and written, with demonstrated skill in writing procedures and clear technical documents.
• Proven history exhibiting a strong work ethic, attention to detail, accuracy, and the use of good judgment and sound ethics.
• Ability to lift at least 50 pounds.

PREFERRED QUALIFICATIONS / CERTIFICATIONS

• Three-five years of relevant work experience.
• Experience administering Windows services, including Active Directory, DFS, DFS-R, DHCP, DNS, file sharing, and print management.
• Automated software deployment experience using KACE K1000, PDQ Deploy, Group Policy, or other similar programs and methods.
• Proficiency in using electronic calendars, Microsoft Office programs, and Adobe Acrobat.
• Microsoft Office 365 certification, CompTIA A , and Net certifications.
• LAN/WAN management experience, including knowledge of network topology, network equipment, and IP network configuration. Experience in the use of security and logging tools such as Nessus, Apex One, ForcePoint/Websense, and Splunk.
• Experience installing or supporting complex Audio/Visual systems including familiarity with Tesira Biamp, Extron, Crestron, Cisco, Polycom, Zoom, SennHeiser and other Audio/Visual devices and related software.

EMPLOYMENT INFORMATION
Judiciary employees serve under excepted appointments (not civil service). Employees of the United States District Court are "at will" employees and are required to adhere to the Code of Conduct for Judicial Employees, which is available to candidates for review on the Court’s website at www.flnd.uscourts.gov.

APPLICANT INFORMATION

This position will be located in the Tallahassee division of the United States District Court for the Northern District of Florida. Applicants must be a U.S. citizen, a U.S. National, or qualify under the Appropriations Act Citizenship exemptions. Employees are required to use the Electronic Fund Transfer (EFT) for payroll deposits.

This position is classified as a highly sensitive position; therefore, the successful applicant will be required to submit to a background clearance which will include a criminal history. Any applicant selected for a position will be hired provisionally pending successful completion of the investigation. Retention will depend upon a favorable suitability determination of the background investigation.

HOW TO APPLY:

Submit a resume including salary history, a completed application form AO-0078 (available at www.flnd.uscourts.gov), and a list of three professional references to:

Attn: Vacancy Announcement 24-02

U.S. District Court for the Northern District of Florida

Office of the Clerk of Court

One North Palafox Street

Pensacola, Florida 32502

The position is open until filled. First preference will be given to applications received by March 29, 2024.

The Court reserves the right to change or withdraw this vacancy announcement at any time without notification to applicants

THE UNITED STATES DISTRICT COURT IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $69,551.00 - $113,078.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Tallahassee, FL 32301: Relocate before starting work (Required)

Work Location: In person