Information Technology Supervisor jobs in Wilmington, DE

Description

The primary function of this position is to provide oversight and leadership for the Information Technology team. The VP of Information Technology is responsible for developing and implementing secure and innovative solutions ensuring system uptime standards are met, work closely with third party providers, suggest cost savings direction and income generation concepts. Being part of the Credit Unions Leadership Team the VP of Information Technology will also assist in driving the Credit Unions strategic plan working collaboratively to control risk and develop an inclusive work experience. 

Essential Functions

• Provide leadership, transparency, support and actively communicate, collaborate and cooperate with team members at all levels of the organization. 
• Responsible for continued training and development of IT staff, with appropriate coaching, monitoring progress, cross training and accountability as needed.
• Responsible for promoting a department that communicates and interacts well with internal/external support areas and initiatives.
• Partners with senior leaders of each functional area to align service and performance with organizational goals and objectives and ensure a seamless experience across functional areas. Actively and consistently collaborate to identify and implement simplified/efficient processes and encourage retail member service standards.   
• Serves as the principal advisor to the CIO on all issues associated systems, deployment strategies, security, and user support.
• Work closely with third party providers, demonstrate effective risk management with third party providers, and direct and assess requests for proposals for various contracted solutions.
• Works with the CIO to develop a future roadmap embracing modern infrastructure and scalability while controlling expenses.
• Establish budgets that support the Credit Union's strategic plan for responsible area. Monitor progress on a regular basis.
• Oversee department’s vendor relationships, creating an atmosphere of partnership, ensure contract requirements are met and all services are fully utilized. 
• Ensure the Information Technology area complies with regulations, remediates audit findings, and continues to assess risk posture and security counter measures.
• Ensure internal policies and procedures are being followed within the IT department. 
• Use professional, well-developed interpersonal skills to project a positive image as a representative of the credit union.
• Provide leadership on the Credit Union’s Business Continuity Plan.
• Perform other duties as assigned by management.

Requirements

• Bachelor’s degree in related field preferred, or equivalent combination of education and related experience in lieu of degree.   
• Requires a minimum of 8 - 10 years of experience in Information Technology leadership in a financial institution, preferably credit unions.  
• Requires at least 5 years of managerial experience in a professional capacity, preferably in the financial industry.
• Experience with technologies such as Azure Cloud, VMWare Suite, Mahalo, Microsoft Teams, Microsoft Server, Microsoft SharePoint
• Expertise and fluency with risk management, IT Security methodologies, networking, project management, SCRUM/AGILE solution building
• Superior oral and written communication skills.
• Strong interpersonal and relationship skills with the ability to foster the growth and professional development of the Information Technology team; 
• Knowledge of all applicable Information Technology regulations – Federal, State and NCUA.  
• Creative and strategic thinker with excellent problem solving and organizational skills. 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.