Inservice Training Director directs the overall design and development of training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners. Establishes a skill assessment process to collect input and identify training or development needs, goals, gaps, and requirements. Being a Inservice Training Director consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. Ensures curricula designs support defined competency models or skill frameworks. Additionally, Inservice Training Director develops standards and methodology to prepare high-quality outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Oversees and approves the selection of software or collaboration tools used for training. Establishes the appropriate metrics to use for the evaluation of training effectiveness. Analyzes outcomes to determine ROI and recommend changes to programs and budgets. Evaluates and selects vendors to provide support, training materials, or to conduct training sessions. Requires a bachelor's degree. Typically reports to a senior director. The Inservice Training Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Inservice Training Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Our national multi-family management company seeks an experienced Director of Training with a "Whatever it Takes" attitude, and a strong Training background with Property Management experience.
JOB SUMMARY
Responsible for shaping and implementing comprehensive training programs to enhance the skills and knowledge of our property management staff. The ideal candidate will have a deep understanding of property management processes, excellent communication and leadership skills, and a passion for employee development.
REPORTS TO: Human Recourses Director
SUPERVISES: Systems Trainer
KNOWLEDGE, SPECIFIC AND ABILITIES
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Curriculum Development
a. Design and develop training programs to ensure alignment with industry best practices and company policies.
b. Create engaging and interactive training materials, including manuals, presentations, and online resources.
c. Design and deploy new and innovative training programs, both in-person and online, tailored towards achieving proficiency on all company initiatives.
d. Facilitate leadership, management, and competency training initiatives.
e. Develop impactful training materials, presentations, and communications.
f. Create standard operating procedures (SOPs) for each department.
g. Create and perform in-person or online training for management staff. Evaluate activity and goals with all Senior Leadership.
Training Delivery
a. Conduct training sessions for property management staff at various levels, both in-person and through virtual platforms.
b. Facilitate workshops and seminars to address specific skill gaps and enhance overall team performance.
Onboarding Programs
a. Develop and manage comprehensive onboarding programs for new property management team members, ensuring a smooth and efficient transition into their roles.
b. Work closely with Human Resources to schedule and ensure new hires receive onboarding training.
Continuous Learning
a. Establish a culture of continuous learning by implementing ongoing training initiatives to keep staff updated on industry trends, technology advancements, and company updates.
b. Monitor and evaluate the effectiveness of training programs through feedback, assessments, and key performance indicators.
Collaboration
a. Work closely with department heads, human resources, and senior leadership to identify training needs and develop strategies to address them.
b. Collaborate with subject matter experts to ensure training content is accurate, relevant, and up to date.
Mentoring and Coaching
a. Provide guidance and mentorship to trainers and training coordinators to ensure consistency and quality in training delivery.
b. Offer individual coaching sessions to employees seeking additional support in their professional development.
Performance Analysis
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Receipt or possession of this job description does not constitute a contract of employment.
I acknowledge receipt of a copy of the Regional Supervisor Job description. By my signature below, I understand and can perform the essential responsibilities described herein, with or without reasonable accommodation.
DEGREES AND DIPLOMAS
A college degree in Business Management or Organization Development, or a related field from a four-year college or university with 5 years of experience; or equivalent combination of education and experience
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