Inside Sales Manager jobs in Benton Harbor, MI

Colson Group USA is an operating unit of Colson Group the largest manufacturer of caster and wheel products in the world. The brands of Colson Group USA have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer.

Colson Group is seeking an Inside Sales Representative to join our growing team.  The ISR position will be responsible for daily management of all customer inquiries, primarily focused on a territory with a set group of accounts. Primary daily tasks will include, but not be limited to providing customers their order status, customer email inquiries, order changes, order checking, backup for phone coverage. Need to effectively and efficiently communicate with customers and the sales team regarding opportunities, orders, RMA’s and other customer inquiries/issues.

PRIMARY RESPONSIBILITIES  

• Communicate with customers concerning prices, special applications, returns, shipping dates, anticipated delays and any additional customer needs
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates.
• Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Provide price & delivery estimates to customers
• Immediate response to customers
• High organization ability & regimen for follow up of open issues
• Work within a territory as team member
• Maintain customer master file
• Handle customers in a professional manner
• Obtain customer feedback information
• Capability to Receive and enter phone/e-mail/fax orders
• Identify new and better ways to improve efficiency & accuracy
• Perform other related duties as required and assigned
• Work as a team with team members at all locations
  
  

EXPERIENCE 

• 3 years experience in an internal sales consultant role. 
• 3 years experience in a teaching/training role.
• Similar industry experience   
• Salesforce experience   
• ERP system experience 

KNOWLEDGE/SKILLS  

• Strong interpersonal communication skills
• High attention to detail
• PC Skills
• Ability to handle multiple requests and provide a rapid response
• Ability to work in a fast paced team-based environment
• Ability to travel to multiple locations   
• Ability to read and interpret product catalogs and procedure manual