Inside Sales Manager oversees the activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Coordinates closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors. Being an Inside Sales Manager develops sales strategies and supporting activities, including renewals, special offers, and discounts. Provides appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Manager trains and coaches staff in selling and relationship-building skills needed to grow and maintain sales pipelines. Requires a bachelor's degree. Typically reports to a director. The Inside Sales Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inside Sales Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Company:
Come join our growing family!
PSC is part of one of the largest and fastest growing independent value-added PVF (pipes, values, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000 customers, and 40 locations nationwide. We provide engineered products and industrial supplies to end users across a variety of mission-critical end markets.
Decades of proven performance spurs continuous career growth opportunities at all levels of our organization.
Secure your future today!
Role Overview:
The Inside Sales Representative serves as a customer service-centric facilitator to the sales process that generates new sales opportunities via phone, email, or other electronic communication.
Responsibilities:
Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support with strong communication skills.
Prospects for new sales opportunities via outbound calling and emailing.
Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price.
Ensures timely shipment of materials and customer satisfaction.
Contributes to add-on sales by maintaining a high level of product knowledge.
Handles customer inquiries and problem resolution when an outside salesperson is not available.
Performs estimating, take-off, and proposal duties as necessary.
All other duties assigned by management.
Requirements:
Personal integrity, customer service, sales, and communications ability to provide top-notch service while increasing sales metrics.
3 years of inside sales experience in the same or similar industry preferred.
High School Diploma or College Degree preferred.
Intermediate-level MS Office Suite and distribution-specific ERP systems skills.
Ability to pass a background check, MVR check, and drug test where required.
Comfortable working in a fast-paced environment.
Ability to work (some) weekends and a rotational on-call schedule.
Benefits:
PSC is committed to helping our associates live healthy, prosperous, and secure lives by providing comprehensive compensation, benefits, retirement, and insurance programs. Along with industry-leading compensation packages, expect top-notch medical, dental, vision, and employee assistance programs. Paid time off and paid holidays will help you recharge. Securing your future is made easy with our retirement savings plan with company match and a variety of life insurance products for you and your family.
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