Inside Sales Manager jobs in Cleveland, OH

What We Offer:

• Team oriented environment
• Hands on business experience
• Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)
• Awarded “National Best & Brightest Elite Winner”
• 2010 – Elite Winner in Recognition & Retention
• 2016 – Elite Winner in Community Initiatives
• 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
• 2020 – Elite Winner in Communication & Shared Vision

Job Description: As an Inside Sales Account Manager, you will manage a portfolio of existing accounts, build and maintain customer relationships, support sales growth by solutioning tools and communication within the business system, and collaborate with all fulfillment departments to provide a best-in-class customer experience.

Roles and Responsibilities:

• Provide exceptional customer service and support
• Point of contact for all matters specific to your accounts
• Build and maintain a strong, long-lasting customer relationship
• Understand customer needs, offer solutions to meet them, and effectively communicate these needs to fulfillment teams (i.e. production, logistics, purchasing, outside processing, etc.)
• Order Entry
• Ensure timely and accurate delivery of customer orders
• Track department & customer defined metrics
• Prepare reporting for management and outside sales team members
• Manage customer aging inventory
• Review pricing and confirm accuracy
• Effectively utilize CRM software to track interactions and progress
• Report to Director of Fulfillment - MSSA

What you will have…

• Preferred bachelor’s degree in business or related field
• 2 – 3 years sales or business operations experience
• Excellent verbal and written communication
• High level problem-solving and analytical skills
• Customer focused mindset
• Ability to work collaboratively in a fast-paced environment
• Proficient in CRM software
• Proficient with Microsoft Office applications including Outlook, Word, Excel, and Teams
• Experience with Microsoft D365 Finance and Operations business systems

Mill Steel Company is a family owned, Flat-Rolled Steel Service Center founded in 1959. The company’s success has been driven by its long-term status as a preferred supplier of high-quality steel to automakers and their suppliers across North America as well as customers in the appliance, agricultural equipment, homebuilding and office furniture industries. Mill Steel has production facilities in Grand Rapids and Melvindale, Michigan, Birmingham, Alabama, Jeffersonville, Indiana, Houston, Texas and the newest location, Mansfield, Ohio. Our main corporate headquarters is in Grand Rapids, Michigan.

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• CRM software: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Inside sales: 2 years (Preferred)

Work Location: In person