Inside Sales Manager jobs in Gainesville, FL

Description

The following is indicative of the essential functions, qualifications, experience, and physical abilities required to perform the job. Other duties may be assigned.

Primary Duties and Responsibilities:

· Build and manage a high performing inside sales capability focused on sales activity for national dialysis clients, new products and services that drives new leads into the pipeline and closes sales from that pipeline. 

· Directly supervise all inside sales and customer care associates located in Elkhart facility.

·  Ensure the inside team’s activities support the needs of internal and external customers including: end users, distributor reps, direct sales reps and 

· Manage all pre- and post-sale activity including current and potential customer communication, including providing product information, quotations, specifications and other requested information to ensure satisfaction among internal and external customers.

· Collaborate with marketing and product management to ensure consistency in communicating brand and product information.

· Provide superior customer satisfaction -- even when activity leaves the inside sales department and goes to other departments for resolution -- by monitoring progress until the customer agrees that their needs have been met. Ensure accuracy and completeness of information and documents. 

· Establish and enforce acceptable timelines of response to customer needs.

· Monitor that accurate and complete information is captured in CRM system.

· Ensure KPI’s performance against targets.

· Responsible to make sure all regulatory, finance, legal, and all critical policies and procedures are met.

· Ensure proper utilization of all sales software, tools and resources.

· Resolve any escalated customer issues.

· Ensure the duties and responsibilities of associates are defined and communicated, including timely evaluations with personalized employee development plans.

· Implement and support programs and policies established by sales/commercial department that increase revenue and/or improves the profitability of Champion.

· Embrace the concept of continuous improvement, continue to evaluate department activities and challenge processes for improvements.

· Develop and provide team reports as appropriate for areas including, order statistics, quote-to-sale results, resolution results, number of calls, , customer satisfaction, , etc. Make recommendation to management based on these reports.

· Liason to other departments to ensure overall company performance and customer satisfaction.

· Responsible for prospecting existing as well as potential new dialysis customers to generate sales opportunities.

· Develop network with major dialysis customers’ personnel responsible for capital goods acquisition.

· Other duties as assigned.

Requirements

Essential Skills

· Communicate professionally both in written and verbal forms internally and externally. 

· Strong technical and mechanical understanding of fabricated parts and processes including knowledge of Lean Manufacturing. 

· Ability to lead and direct advanced quality planning activities and projects.

· Excellent analytical, prioritization and scheduling skills

Education and/or Experience:

• Bachelor’s degree preferred

• Strong leadership, decision-making skills and effective organization skills

• Able to interact with all employees and enhance a positive work environment

• Excellent listening, verbal, interpersonal and written communication skills

• Proficiency in hardware and software computer applications

• Ability to plan, develop budgets, monitor results and communicate expectations

• Significant prior experience in customer service and business decision making

• Sufficient understanding of product line, parts and related sale tools