Inside Sales Representative, Sr. jobs in Las Cruces, NM

Inside Sales Representative, Sr. is responsible for an assigned territory or portfolio of customers to target for remote sales development calls. Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities. Being an Inside Sales Representative, Sr. reaches out to customers to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Representative, Sr. develops connections with customers and may conduct field visits. May participate in sales efforts as part of a larger team. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Inside Sales Representative, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be an Inside Sales Representative, Sr. typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

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INSIDE SALES REPRESENTATIVE (Full-Time & Part-Time)
  • MCI Full Applicant
  • Las Cruces, NM FULL_TIME,PART_TIME
  • POSITION OVERVIEW

    CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

    We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.  In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. 

     

    There are a wide variety of project openings available.  Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

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    POSITION RESPONSIBILITIES

    WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

    Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

     

    Essential Duties

    • Handle inbound and outbound contacts in a courteous, timely, and professional manner
    • Listen to customers, understand their needs, and resolve customer issues
    • Utilize systems and technology to complete account management tasks
    • Accurately document and process customer claims in appropriate systems
    • Follow all required scripts, policies, and procedures
    • Utilize knowledge base and training to accurately answer customer questions
    • Comply with requirements surrounding confidential information and personal information
    • Appropriately escalate customer issues with the managerial team
    • Ensure first call resolution through problems solving and effective call handling 
    • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
    • Adhere to all attendance and work schedule requirements 

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT? 

    It's about building relationships and turning the knowledge you gain in training into customer wins.  Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.  We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

     

    Required

    • Must be 18 years of age or older
    • High school diploma or equivalent
    • Experience with data-entry utilizing a computer
    • The ability to read and speak English fluently
    • Have a wired, high-speed internet connection (Download speed of 20Mbps )
    • Excellent organizational, written, and oral communication skills
    • The ability to type swiftly and accurately (20 words a minute)
    • Ability to work regularly scheduled shifts within our hours of operation including the training period.  
    • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
    • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
    • Highly reliable with the ability to maintain regular attendance and punctuality
    • The ability to evaluate, troubleshoot, and follow-up on customer issues
    • An aptitude for conflict resolution, problem solving and negotiation
    • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
    • Ability to multi-task, stay focused, and self-manage
    • Strong team orientation and customer focus
    • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
    • Excellent interpersonal skills and the ability to build relationships with your team and customers

    Preferred (Not Required)

    • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
    • State or Federal work experience

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

     

    JUST A FEW OF THE BENEFITS

    • Medical, Dental, and Vision Coverage Options
    • Paid Time-Off
    • Regular Raises
    • Advancement Opportunity
    • Fun, Engaging Work Environment
    • Casual Dress Code
    • Cash and Prize Contests

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    We can offer a wide range of scheduling options for qualified candidates.  There are multiple shifts and weekly work variations available to our team members.  Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location.  Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    CONDITIONS OF EMPLOYMENT

    • Must be authorized to work in their country of residence (The United States or Canada)
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
    • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

    ABOUT THE APPLICATION PROCESS

    ...

     

    REGARDING COVID-19

    As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

     

    Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

     

    For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

    EQUAL OPPORTUNITY EMPLOYER

    At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

     

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    ABOUT MCI (PARENT COMPANY)

    MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

     

    In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

     

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

    ................

    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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  • 20 Days Ago

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INSIDE SALES REPRESENTATIVE (Full-Time & Part-Time)
  • MCI Careers
  • Las Cruces, NM FULL_TIME,PART_TIME
  • SALARY$15.00 / hour POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer se...
  • 22 Days Ago

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INSIDE SALES REPRESENTATIVE (Full-Time & Part-Time)
  • MCI Jobs
  • Las Cruces, NM FULL_TIME|PART_TIME
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, an...
  • 22 Days Ago

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Customer Account Executive (Inside Sales)
  • Comcast
  • Deming, NM FULL_TIME
  • Comcast is currently hiring for Customer Account Executives (Inside Sales) and we want you to join our REMOTE customer service team today! We offer benefits to employees on their first day of employme...
  • 1 Month Ago

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Beauty Advisor (Inside Sales) Sally Beauty 10462
  • Sally Careers
  • Las Cruces, NM FULL_TIME
  • SALLY BEAUTY ADVISOR: Job Description: By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express th...
  • 9 Days Ago

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Sales Representative
  • MCI Full Applicant
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW SALES REPRESENTATIVE We are looking for sales representatives to support various projects while representing some of the most recognizable brands in the world. In this role, you will...
  • 19 Days Ago

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0 Inside Sales Representative, Sr. jobs found in Las Cruces, NM area

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Outbound Sales Representative
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFITS & PERKS: ...
  • 3/28/2024 12:00:00 AM

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Sales Representative
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFITS & PERKS: ...
  • 3/28/2024 12:00:00 AM

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Bilingual Cable Sales Agent
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.50 / hour BENEFITS & PERK...
  • 3/28/2024 12:00:00 AM

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Internet & Phone Sales Representative
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFI...
  • 3/28/2024 12:00:00 AM

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Call Center Agent (Days)
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAIL...
  • 3/28/2024 12:00:00 AM

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Call Center Agent (Evenings)
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAIL...
  • 3/28/2024 12:00:00 AM

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Call Center Agent (Weekends)
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAIL...
  • 3/28/2024 12:00:00 AM

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Call Center Agent | Las Cruces, NM
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour APPLICATION DETAIL...
  • 3/28/2024 12:00:00 AM

Las Cruces is the seat of Doña Ana County, New Mexico, United States. As of the 2010 census the population was 97,618, and in 2017 the estimated population was 101,712, making it the second largest city in the state, after Albuquerque. Las Cruces is the largest city in both Doña Ana County and southern New Mexico. The Las Cruces metropolitan area had an estimated population of 213,849 in 2017. It is the principal city of a metropolitan statistical area which encompasses all of Doña Ana County and is part of the larger El Paso–Las Cruces combined statistical area. Las Cruces is the economic and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inside Sales Representative, Sr. jobs
$58,490 to $88,899
Las Cruces, New Mexico area prices
were up 2.5% from a year ago