Installation & Maintenance Technician installs, maintains, tests, troubleshoots, and repairs switches, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. Documents and verifies equipment problems and repairs. Being an Installation & Maintenance Technician requires a high school diploma or equivalent. Typically reports to a supervisor. The Installation & Maintenance Technician works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Installation & Maintenance Technician typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Title : Service Technician
FLSA Status : Non-Exempt
Department : Friction Management
Reports to : Regional Superintendent
GENERAL DESCRIPTION / PURPOSE :
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region.
Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel / rail life.
ESSENTIAL JOB FUNCTIONS :
Customer Focus
Functional / Technical Skills
Managing and Measuring Work
Written Communication
Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
BEHAVIORAL COMPETENCIES :
REQUIRED QUALIFICATIONS :
Education : Associate degree in Electrical or Mechanical
Experience : 1 years of Field service experience with customer facing role
Licenses / Certifications : Maintain railroad safety training and certifications
Or equivalent combination of education and experience
PREFERRED QUALIFICATIONS :
Experience : 2 years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last updated : 2024-04-04
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