Installation Manager jobs in Rochester, NY

Installation Manager:

The Installation Manager manages the day-to-day team of installers (both internal and contractors) who are responsible for installing and servicing all windows and doors for BSL Direct Sales – Wonder Windows. The Installation Manager is also responsible for schedules and overseeing the success of the installations. Being an Installation Manager ensures adherence to contract specifications and established policies and procedures. They're responsible for establishing company targets (KPI’s) and objectives, hiring and developing the installation teams, evaluating costs for jobs and services, developing strategic short- and long-term plans and responsible for providing an outstanding customer experience.

Job brief::
The Installation Manager’s responsibilities include ensuring that all project/department milestones/goals are met while adhering to approved budgets. Successful execution of these strategies is required to achieve performance targets. The Installation Manager has full authority for personnel actions and must have extensive knowledge of the trade and departmental processes.

Responsibilities (but not limited to)::

• Manage Installation Department

• Represent and instill the company’s core values

• Create excitement and motivation for your TEAM

• Responsible for final measurements and applicable paperwork

• Support sales staff with technical knowledge and support

• Identify any special components and/or processes that will be needed to complete an installation

• Develop company installation standards

• Actively engaged in job-site visits to assess and ensure compliance with the company's installation standards

• Ensuring that all databases are being updated with current project information and communications

• Responsible to provide detailed scopes of work for all installers

• Ensuring that all installers have all of the necessary tools, equipment and components required

• Manage customer expectations

• Ensure that installer paperwork is submitted in a timely fashion

• Review and approve all subcontractor billing

• Responsible for recruitment of in-house and contract installation teams

• Responsible for successful onboarding of new hires and crews

• Responsible to write and deliver annual performance reviews

• Responsible to ensure that all certifications and compliance requirements are met by installation teams

• Responsible for quality control – measuring and reporting

• Responsible to maintain all schedules – final measure and installation

• Develop and maintain scorecards for all installers

• Provide necessary gap assessment for installers

• Provide necessary training to installation teams as needed based on performance needs and gap assessment

• Must provide all of the necessary financial reporting required

• Work with service manager to ensure that all service work is completed. Provide installer support and/or working knowledge when needed to solve customer issues

• Aid in collection of funds from customers

• Responsible for maintaining customer satisfaction – customer delight