Instructional Technology Specialist jobs in Fayetteville, AR

Harvest Group is a trusted omni-channel retail growth agency that specializes in coming alongside CPG suppliers looking to drive growth at major retailers (Amazon, Costco, Walmart, Sam’s Club, Target, and Kroger). Our multi-functional team of retail experts leverage first-class systems and technology to strategically guide and support our clients through every step of the retail journey. We believe that brands shouldn’t have to choose between a traditional brick-and-mortar brokerage and an ecommerce only tech company. At Harvest, we are proud to provide a rare omni-channel solution for companies at all life stages. From Shark Tank funded start-ups to Top 50 CPG companies and everyone in between, we help our clients build awareness and sales for their brands throughout the entire omnichannel.

At Harvest Group, our culture and values are at the core of everything we do. This is evident in every area of our business – in our people, relationships, processes, and ultimately in how we serve our clients. This approach has humbly allowed us the opportunity to receive the following awards:

• Business Intelligence Group Best Places to Work - 2023
• Inc Best Places to Work - 2023
• Entrepreneur Magazine’s Top Company Cultures
• Forbes Magazine’s Small Giants

Harvest Group Values:

• Integrity: Doing what is right in all things
• Relationship: Pursuing depth, trust, and collaboration
• Excellence: Delivering extraordinary performance and results with humility
• Journey: Embracing our past and planning for our future with faith
• Legacy: Leaving a positive and everlasting impact

Description:

The Technology Support Specialist is responsible for analyzing and resolving technical issues, maintaining hardware and software installations, optimizing operational efficiency, and supporting Harvest Group employees with excellence.

Responsibilities:

• Provide technical support to employees by diagnosing, troubleshooting, and resolving hardware and software issues promptly and effectively.
• Respond in a timely manner to employee service issues and requests
• Maintain accurate and detailed records of support requests, solutions, and interactions within our ticketing system
• Troubleshoot account and access-based security for users
• Monitor and maintain computer systems and networks
• Assist with ad-hoc requests

Requirements:

• Strong interpersonal and communication skills
• 3-5 years of experience in IT support
• Ability to solve problems proactively and creatively, as an individual and with a team
• In-depth knowledge of computer hardware, software, and networks
• Proficiency in troubleshooting Windows and Mac operating systems
• Experience in documenting processes
• Must be detail oriented with an ability to juggle multiple tasks in a fast-paced environment

Preferred:

• Experience with software such as Zoom, Microsoft Teams, and Azure Active Directory
• Certified in CompTIA A and ITIL

Our heart at Harvest is to provide and maintain a work environment that fosters diversity, inclusivity, authenticity, mutual respect, professionalism, and growth. Harvest Group is an equal opportunity employer that does not discriminate on the basis of race, creed, color, religion, age, marital status, familial status, national origin, ancestry, disability or handicap, sexual orientation, gender identity or expression, veteran status, and any other characteristic protected by applicable federal, state, or local laws.

We encourage all interested candidates to apply.