Instructional Technology Specialist jobs in Indianapolis, IN

• Provide first level support for faculty, staff, and students through Virtual Help Desk (Zoom), phone, email, or face-to-face, to solve technical concerns related, but not limited to:

o Brightspace, Lecture Capture, Collaboration software, Web Conferencing, Active Learning Tools, Accessibility Remediation

• Ensure projects assigned by supervisor are completed in a timely manner
• Update social media with important information
• Work individually and/or in a group setting
• Utilize Microsoft tools, Google, and Adobe products
• Construct flyers/handouts
• Maintain a positive presence on campus and in the OIT during regular working hours, as well as off duty hours

• Must be a current undergraduate student at Purdue University Northwest
• Minimum student enrollment status of 6 credits hours
• Maintain a GPA of 2.5 or above

• Experience in customer service
• Experience using help desk software and remote support tools
• Experience with learning management systems (Brightspace preferred)
• Excellent communication and problem-solving skills