Instructional Technology Specialist jobs in Pennsylvania
Instructional Technology Specialist supports faculty members utilizing information technology in support of teaching and learning. Develops computer training materials and assists in teaching how to set up and use computer applications and related technologies. Being an Instructional Technology Specialist may troubleshoot technical problems and train junior staff members. Typically requires a bachelor's degree. Additionally, Instructional Technology Specialist typically reports to a manager. The Instructional Technology Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Instructional Technology Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Instructional Technology Specialist jobs
Technical Customer Success Specialist (Hybrid)
- Instructional Empowerment
-
Blairsville, PA
FULL_TIME
-
Instructional Empowerment (IE) is a dynamic forward-thinking educational organization committed to providing teachers and leaders with the tools and skills needed to impact generational poverty through core instruction. We work with schools all over the nation to implement evidence-based solutions that empower students, teachers, and leaders.
Instructional Empowerment offers 100% EMPLOYER PAID MEDICAL/DENTAL/VISION INSURANCE, 401(K) with company match, 15 days starting PTO given up-front and many more amazing benefits. Plus, we offer an extensive training plan to ensure you are fully prepared to bring your best foot forward!
We are seeking a Technical Customer Success Specialist who will be responsible for guiding our customers from the point of their purchase of solutions/products and service through IE’s tech product fulfillment.
You will be accountable for the successful implementation and delivery of all Instructional Empowerment’s technology solutions/products. This requires establishing and maintaining excellent relationships with customers, and all key IE stakeholders.
You will be expected to learn and understand products and solutions, participate in kickoff meetings, ensure adherence to necessary timelines, and monitor the overall flow of work from initiation to completion. You must demonstrate an eagerness to excel, have good organization and communication skills, be a team player, exercise sound judgment, possess critical thinking skills, and be customer success focused.
You will focus your time on proactively nurturing the customer relationship, ensuring the accuracy of technology product configuration and customer satisfaction. This is a role that provides direct Customer Support and is based in our Blairsville, PA office.
We need an experienced Technical Customer Support Specialist with:- Two years of relevant work experience providing excellent Customer Service; bachelor's degree preferred.
- Proven success collaborating with internal and external customers.
- Demonstrated success in displaying accuracy and attention to detail.
- Demonstrated success in creating, following, and sharing efficient processes.
- Strong communication skills, verbal and written (including phone, email, virtual conferencing, and active listening).
- Ability to multitask, prioritize, and manage time effectively.
- Demonstrated success working in both self-directed and team-directed environments.
- Experience adapting well to change.
- Experience both providing and receiving performance feedback.
- Computer literacy and proficiency, specifically with Microsoft Suite.
- Must be able to exercise sound judgment.
- Proactive work ethic with the ability to recognize and raise risks.
Who can perform these key responsibilities:- Serve as the liaison between the customers and other departments within IE.
- Consult with customers after purchases to implement products/solutions according to timeline.
- Have a customer success mindset when working with customers.
- Work with other departments to resolve customer issues and opportunities.
- Nurture relationships with customers and provide the tools they need to be successful.
- Learn and maintain organization product knowledge.
- Resolve product/solution issues with customers.
- Provide guidance and best practices to help customers help themselves.
- Assist with administrative work to meet the needs of the business and customer.
- Maintain customer account information and databases.
- Escalate technical issues when needed and manage technical support queue.
- Proactively identify process gaps and contribute solutions for closing those gaps.
Where & when you’ll work:
This is a full-time hourly position. We employ a hybrid model for this position where you can telecommute some days while on other days work will be performed in the Blairsville, PA office. Business hours are Monday through Friday from 8:00a – 5:00p EST time. There may be times when early morning/evening/weekend work is necessary to meet the needs of the internal and external customer.
Benefits Package:- 100% paid medical/dental/vision/LTD/STD/Life (Employee & Dependents)
- 15 Days PTO given upfront in your first year
- 8 Paid Holidays 2 Floating Holidays
- 401K plan - 4% company match
- Exceptional Onboarding Process
- And many more benefits
Want to learn more about Instructional Empowerment?- Visit our website at: www.instructionalempowerment.com
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EEO Statement
Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- 15 Days Ago
Instructional Technology Specialist
- Spring Grove Area School District
-
Spring Grove, PA
FULL_TIME
- JobID: 874 Position Type: Instructional Technology/Instructional Technology Specialist Date Posted: 3/14/2022 Location: Spring Grove Area School District Date Available: 08/01/2022 Closing Date: 03/28...
- 22 Days Ago
Instructional Assistant/Substitute Teacher
- Forbes Road Career and Technology Center
-
Monroeville, PA
PART_TIME
- Instructional Assistants/Substitute Instructors -Forbes Road Career and Technology Center in Monroeville, PA is seeking Instructional Assistants/Substitute Instructors to assist vocational instructors...
- Just Posted
Instructional Specialist
- Southern York County School District
-
Glen, PA
FULL_TIME
- JobID: 1074 Position Type: Elementary Grades k-6/Instructional Specialist Date Posted: 3/14/2024 Location: SHREWSBURY ELEMENTARY SCHOOL Date Available: 08/15/2024 Closing Date: Open Until Filled This ...
- 1 Month Ago
Technology Specialist
- BRITEWISE INC
-
Cheswick, PA
OTHER
- Job Details Level: Experienced Job Location: Deer Lakes School District 15024 - Cheswick, PA Position Type: Full Time Education Level: 2 Year Degree Salary Range: $30,000.00 - $34,000.00 Salary/year T...
- 18 Days Ago
Instructional Design/Technology Director for the Integrated Care Initiative
- University of Pennsylvania
-
Philadelphia, PA
FULL_TIME
- University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school co...
- 1 Month Ago
Instructional Technology Specialist jobs at Popular Companies
Instructional Technology Specialist
- Education Affiliates
-
Nottingham, MD
- Job Description Summary: The ITS provides strategic curriculum solutions by developing courses and multimedia deliverabl...
- 4/19/2024 12:00:00 AM
ServiceNow Architect
- Infosys
-
San Antonio, TX
- Job Description: Infosys is seeking ServiceNow Architect & Lead with experience implementing IT Service Management, Ente...
- 4/19/2024 12:00:00 AM
ServiceNow Architect
- Infosys
-
San Antonio, TX
- Job Description: Infosys is seeking ServiceNow Architect & Lead with experience implementing IT Service Management, Ente...
- 4/19/2024 12:00:00 AM
Field Support Technician II
- Net56 Inc.
-
Deer Park, IL
- Job Description Job Description ***Position is onsite and not eligible for remote work*** Overview The primary function ...
- 4/18/2024 12:00:00 AM
School Librarian
- International Leadership of Texas
-
Houston, TX
- This role is for the 2024 - 2025 school year. Primary Purpose: Direct the operation of the school library/media center. ...
- 4/17/2024 12:00:00 AM
Information Technology System Specialist
- Yu Ming Charter School
-
Oakland, CA
- System Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committe...
- 4/17/2024 12:00:00 AM
Instructional Technology Specialist
- Heathwood Hall Episcopal School
-
Columbia, SC
- Instructional Technology Specialist Heathwood Hall Episcopal School believes that each employee makes a significant cont...
- 4/16/2024 12:00:00 AM
School Librarian
- International Leadership Of Texas
-
Houston, TX
- This role is for the 2024 - 2025 school year. Primary Purpose: Direct the operation of the school library/media center. ...
- 4/16/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Instructional Technology Specialist jobs
$57,295 to $77,505
Most Popular Cities in Pennsylvania for Instructional Technology Specialist Jobs
What does an Instructional Technology Specialist do?
Instructional Technology Specialist in Washington, DC
The Instructional Technology Specialist will work with a diverse team of instructional designers, subject-matter experts, video production leads, animators, and graphic designers to plan and develop professional-standard interactive learning materials using a range of authoring tools.
December 01, 2019
Instructional Technology Specialist in Lafayette, LA
In Education with a concentration in Instructional Technology and with the Instructional Technology Specialist Certification is a 36-credit online graduate program that harness the latest technology tools and interactive, multi-media strategies to advance learning and comprehension in an instructional setting.
December 06, 2019
Instructional Technology Specialist in Harlingen, TX
Reflections on learning and teaching with technology.
December 10, 2019