Instructor - Computer Science jobs in Vincennes, IN

Instructor - Computer Science teaches courses in the discipline area of computer and information sciences. Develops and designs curriculum plans to foster student learning, stimulate class discussions, and ensures student engagement. Being an Instructor - Computer Science provides tutoring and academic counseling to students, maintains classes related records, and assesses student coursework. Collaborates and supports colleagues regarding research interests and co-curricular activities. Additionally, Instructor - Computer Science typically reports to a department head. Has a Master's degree or is a PhD candidate in the applicable field. Has experience and is qualified to teach at undergraduate level and possesses the qualifications to participate in research. (Copyright 2024 Salary.com)

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Service Technician (Tier 2)
  • Turnkey Computer Systems, Inc.
  • Effingham, IL FULL_TIME
  • Primary Relationships

    • Internal Department or Team: Service Department
    • External Relationships: Clients & Vendors
    • Reports to: Service Manager


    Supervisory Responsibilities

    There are currently no supervisory responsibilities involved with this position.


    Job Summary

    Provide onsite and remote desktop support to our clients who have critical response time requirements for their business technology systems. This is a level/tier 2 position. You will work independently both remotely and onsite to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to level 3 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. The Service Technician exhibits a medium level of technical knowledge that can be applied to customer’s technical issues and problems. This position is one of the preliminary levels of support for client desktops, printers, and infrastructure. The Service Technician will assist other technical staff members in resolving issues. The Service Technician will be expected to maintain Turnkey Computer Systems, Inc.’s positive reputation with existing clients through exceptional service delivery. You will also perform service and preventative maintenance activities on products, and assist in installations and deliveries. Other projects may be assigned.


    Expectations

    • Utilization rate of 75% or higher (Utilization is determined by the total number of billed hours to client activities in a given month.)
    • Achievement of approved professional development goals.
    • Continual improvement of other competencies and KPI’s as indicated in the section titled “Competencies” below and according to the quarterly performance review.
    • Achieve a score of 90% or more on Customer Satisfaction Surveys.
    • 100% of all service order information entered on a daily basis.


    Prospective Time Allocation

    • 75% Billable hours installing, troubleshooting and resolving technical issues
    • 10% Personal Technical Education
    • 5% Paperwork/Billing
    • 5% Assistance to Other Technical Staff
    • 5% Other Duties as Assigned by the Company


    Duties and Responsibilities: Technical

    • Manage, maintain, troubleshoot and support our users’ desktops.
    • Identify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
    • Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
    • Update service order information with accurate documentation of all activities conducted.


    General

    • Develop and maintain relationships with customers that further enhance Turnkey’s positive reputation through exceptional customer service.
    • Maintain a professional and clean appearance.


    Professional Development

      • Participate in ongoing training and attainment of various manufacturer and software certifications.
      • Develop personal skills to work efficiently both, individually and as a member of the Service Department.
      • Participate in company-sponsored job-related activities.


    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies.


    • Business Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
    • Communications - Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.
    • Conflict Resolution - Maintain calm under pressure; Encourage respectful dialogue; Confront difficult situations without bias; Act within realistic timeframe for resolution; Resolve conflicts through fair negotiation.
    • Consistency - Follow through as promised; Confirm people know each other's expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly; Change decisions rarely.
    • Cost Consciousness - Save money without lowering quality of service; Perform within approved budget; Conserve Turnkey’s and customer's resources; Develop profitable new revenue streams; Identify new ways to lower costs.
    • Managing Multiple Priorities - Manage multiple commitments and/or projects; Plan and utilize time efficiently; Respond to changing customer needs; Resolve conflicts to deliver on schedule; Complete work in order of customer priorities.
    • Problem Solving - Identify problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Resolve problems in early stages; Work well in group problem solving situations.
    • Teamwork - Contribute to a positive team effort; Balance team and individual responsibilities; Listen attentively and openly to others' views; Give and sincerely accept feedback; Help the team stay focused on key objectives; Resolve team conflict before it escalates; Place the team's success above own interests.
      • Troubleshooting - Anticipate problems; Demonstrate critical thinking skills; Communicate with customers as promised; Use diagnostic tools efficiently and effectively; identify, test and implement logical solutions; Follow Turnkey’s documented troubleshooting procedures and improve documentation where possible.
      • Knowledge Advancement & Learning - Attend required training sessions on a regular basis; Strive to learn new products and technologies on his/her own time; Identify and help/teach other technicians when needed; Accept and implement new technology concepts and methods according to company standards and approval processes; Question and Resolve inconsistencies in work according to company standard operating procedures; Achieve training as required under Turnkey’s training policy.


      Skills & Qualifications

      It is impossible to list all of the skills and qualifications that an individual will need to efficiently perform in this position, but we have listed general skills and qualifications that individuals should have or should be striving to achieve in order to be qualified for this position.


      • Education
        • Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
      • Technical Skills
        • Proficiency in supporting Windows 10 and above.
        • Desktop software such as Microsoft Office Suites.
        • Basic Server support skills and understanding of Windows 2012 and above.
        • Networks, internet connection issues, as well as be able to configure network devices such as routers.
        • Basic desktop VPN connectivity troubleshooting and configuration (Sophos)
        • Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.
      • Licenses & Registrations
        • Valid driver's license
        • Proof of automobile insurance required
        • Reliable and suitable transportation that can be used as required to perform job duties, such as a car, SUV, pickup, or minivan. Motorcycles are not acceptable.
      • Other Skills & Abilities
        • Able to work independently and as part of a team
        • Must be prepared to travel as required
        • Exceptional written and oral communication skills required
        • Self-Motivated
        • Should enjoy learning new things
      • Experience
        • Minimum 2 Years’ experience working as a field technician or related position.
      • Values Qualifications (not required)
        • 2 or more years of relevant work experience
        • Experience as part of a Microsoft Partner organization
        • Experience working for a managed services organization
        • Bilingual fluency (English required)


      Physical Demands

      While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 50 pounds. The individual is frequently required to stand, walk, sit, and use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. The person may be required to climb up and down tall ladders, several flights of stairs and use elevators. Must be able to crawl in tight spaces to run cables in both new construction and retrofit construction. Should have competence and experience in light-duty construction skills such as hanging a TV on a wall, from a ceiling, or installing a keystone jack into a wall outlet. Although reasonable accommodations may be made for some physical handicaps, this position may not lend itself well to non-physically-fit personnel.

       

      Work Environment

      The noise level in the work environment is usually moderate. Travel within a 150 mile radius is sometimes required and is generally known in advance.

       


      Intent & Functions of Job Descriptions

      Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.


      All job descriptions are reviewed to ensure only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have been excluded.


      In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.


      Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.


      Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time, employees can be terminated for any reason not prohibited by law.

    1. 8 Days Ago

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    Desktop Support Technician (Tier 1 Helpdesk))
    • Turnkey Computer Systems, Inc.
    • Effingham, IL FULL_TIME
    • Primary Relationships Internal department or team: Service Department External relationships: clients & vendors Reports to Service Manager Supervisory Responsibilities There are currently no superviso...
    • 2 Months Ago

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    Computer Operator
    • Skiltrek
    • Ireland, IN FULL_TIME
    • This role is for 3rd shift Description: " Monitors all jobs and activity on the AS400/Mainframe/Distributed servers " Identifies trends to support problem management and documentation updates " Respon...
    • 11 Days Ago

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    Computer operator
    • Skiltrek
    • Jasper, IN FULL_TIME
    • This role is for 3rd shift Description : Monitors all jobs and activity on the AS400 / Mainframe / Distributed servers Responsible for backup and restoration for all MBCI systems as needed Prints appr...
    • 21 Days Ago

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    Middle School Science Teacher
    • North Gibson School Corporation
    • Princeton, IN FULL_TIME
    • ABOUT NGSC: North Gibson School Corporation proudly serves students and families from the communities of Princeton, Hazleton, Mt. Olympus, and Patoka, as well as the rural areas of northern Gibson Cou...
    • 10 Days Ago

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    JH Science Teacher
    • Washington Community Schools
    • Washington, IN FULL_TIME
    • WASHINGTON JUNIOR HIGH SCHOOL ACCEPTING APPLICATIONS February 28, 2024 POSITION: Junior High Science Teacher (2024-2025 school year) EXPECTATIONS: Must be able to provide relevant, creative and engagi...
    • 15 Days Ago

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    Individual Accademic Coach
    • Sylvan Learning Center
    • Huntingburg, IN
    • PERSONAL ACADEMIC COACH NEEDED! Sylvan Learning of Lake Parkislooking for enthusiastic K-12 academic coachesto join our ...
    • 3/19/2024 12:00:00 AM

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    Continuous Improvement Manager 2
    • The Judge Group
    • Washington, IN
    • Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. W...
    • 3/18/2024 12:00:00 AM

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    Store Manager
    • Community Choice Financial Family of Brands
    • Vincennes, IN
    • Overview: As a results-driven Store Manager, you will oversee the success of your store and team by setting the bar high...
    • 3/16/2024 12:00:00 AM

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    Nursing Adjunct Instructor - EVERGREEN - Jasper, IN
    • Vincennes University
    • Vincennes, IN
    • Location : Jasper, IN Job Type: Adjunct Faculty Job Number: 202200133 College/Division: Jasper Campus Department: Jasper...
    • 3/15/2024 12:00:00 AM

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    Media Center Secretary
    • Vincennes University
    • Vincennes, IN
    • Salary: $29,500.00 Annually Location : Indianapolis, IN Job Type: Full-Time Support Staff Job Number: 202200359 College/...
    • 3/15/2024 12:00:00 AM

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    Store Manager in Training
    • CVS Health
    • Vincennes, IN
    • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
    • 3/15/2024 12:00:00 AM

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    Route Sales Representative
    • Schwan's Home Delivery
    • Washington, IN
    • As a Route Sales Representative, you have the opportunity to drive the iconic yellow truck. You sell and deliver frozen ...
    • 2/26/2024 12:00:00 AM

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    Store Manager
    • Community Choice Financial Family of Brands
    • Vincennes, IN
    • Overview: As a results-driven Store Manager, you will oversee the success of your store and team by setting the bar high...
    • 2/9/2024 12:00:00 AM

    Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Instructor - Computer Science jobs
    $48,646 to $84,684
    Vincennes, Indiana area prices
    were up 1.3% from a year ago

    Instructor - Computer Science in Washington, DC
    Engineering & Mathematics, Electrical & Computer Engineering, Science & Technology, Computer Science & Information Technology.
    December 17, 2019
    Instructors can set their availability and generally work with their students at a regular time, once or twice a week.
    January 13, 2020
    Instructor - Computer Science in Santa Maria, CA
    The ideal candidate for this position embraces the overall mission of Orange Coast College and the Coast Community College District, with a clear, focused commitment to supporting individualized student and employee goals through the work of Computer Science.
    December 10, 2019
    Instructor - Computer Science in Kingsport, TN
    The primary teaching assignment involves all areas of Computer Science.
    January 18, 2020