Instructor - Law jobs in Lynchburg, VA

Job Description

Location: Lynchburg, Virginia

Title: Client Relations Manager

Relevant Law aims to redefine the legal industry through quality legal services and great customer service. We’re on the hunt for talented individuals who are creative, hardworking and have a passion for delivering excellent service to our clients.

As an Client Support Manager, you will be responsible for contributing to the successful daily operation of your location. These duties will include, but are not limited to overseeing daily branch operations, handling branch funds, writing checks to the court, answering phones, tidying the branch, and other tasks as needed. We are looking for a motivated individual, who is hands-on, and has keen business management skills as well as a strong customer focus.

At Relevant, we consider ourselves more of a technology and customer service company that happens to provide quality legal services. For this reason, the Office Secretary must understand the value of providing unparalleled customer service to our clients.

Primary Job Functions:

• Answer phone calls and emails.
• Schedule Consultations and Hearings
• Engage with clients on daily basis, in person, over the phone and via email.
• Screen potential Clients for services.
• Gather personal information from the clients.
• Record accurate and detailed notes, updating account status and client's information into computer system.
• Handle branch funds, write checks to Courts.
• Handle branch mail.
• Assist Attorneys and other office staff as needed.
• Prepare draft and final documents.
• Creation and maintenance of files and electronic files.
• Maintain office calendars and scheduling for clients.
• Ensure that all company and branch policies are followed.
• Monitor branch activities and processes to ensure that the staff is utilizing “best practices” and achieving targeted operational objectives.
• Maintain a close management tie with key customers of the branch.

Your Professional & Legal Background:

While having a legal background is not a requirement for this position, candidates who do come from a legal background are preferred.

• You love law. Providing legal help is not a job, it's a calling.
• Applying service to client-happiness. You understand that law is more than just "going to court" or "drafting documents". You have ample experience collaborating and working with support staff and attorneys to translate the law into something the client understands, and in a way that they know you are looking out for their best interests.
• Experience. You have demonstrated problem solving skills and thrive in an environment that focuses on teamwork, collaboration, creativity, hard work, and you know how to work with different departments within a company to get things done.

Who You Are:

• Experienced. You have experience working in an office and managing business operations, a legal background is preferred but not required.
• Leadership-minded. You are a leader who is driven to help others and drive success in your branch.
• Organized. Extreme attention to detail and committed to following through to ensure your own and other staff members’ tasks are completed effectively.
• Analytical. You don't just jump into the task. Before you dive in, you analyze situations to provide the best possible outcome.
• Self-sufficient. You are the mini-CEO of your own work.
• Multitasker. Comfortable shuffling/shifting priorities on a dime.
• Passionate and Customer-Focused. You enjoy meeting new people, engaging in conversations and creating long-lasting relationships.
• Ownership Minded and Goal-oriented. You have an ownership mentality and take responsibility for your work in a self-organized manner to get things done and can encourage branch staff to do the same.
• Love learning. Your teachable and always eager to learn.

You'll Love:

• Flexible vacation policy
• Tons of free lunches and unlimited drinks and snacks
• Excellent pay

Job Keywords:

• Legal Secretary
• Law Firm

To apply for this position, please submit a cover letter, including why you want to work for Relevant, along with a copy of your resume.

About Relevant Law

Relevant is a leader in providing legal advice and support to individuals and businesses. Relevant exists to conduct legal work in a smarter, more efficient, and affordable way, while delivering best practices service. Relevant is a forward-thinking law practice passionately committed to better service with better solutions. It’s a big promise, we know. Relevant rejects the idea of operating our company with a defensive, inwardly focused, traditional law practice model; rather we are deeply committed to being innovative, inclusive, and passionately customer focused.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Law office: 1 year (Required)

Work Location: In person