Instructor - Legal Support jobs in Philadelphia, PA

Description

Magna Legal Services Site Support Analyst Position
Magna Legal Services, a fast-growing leader in the legal services industry, seeks a Site Support Analyst for its headquarters in Center City, Philadelphia.
The Site Support Analyst’s primary role will be in providing technical support for a broad range of critical time-sensitive technology issues to Magna staff, management, and clients. You will configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. You will provide repair and troubleshooting support, which will be performed both onsite and remotely via remote support applications.
The Site Support Analyst will also be responsible for maintaining a state of the art 12 Room Videoconference Center, where court ordered depositions and multimillion dollar mock trials are conducted.
Position Responsibilities
• Assisting users with a broad range of technical support issues.
• Training users on a wide range of business productivity applications.
• Support of system hardware including cloud-based phone systems.
• Basic network equipment troubleshooting.
• Monitor assigned Helpdesk calls and provide service within support specifications.
• Support onsite and remote staff with broad range of technology issues.
• Create and maintain a knowledge base of instructional how to articles and break/fix procedures.
• Assist the Director of IT with ensuring adherence to company Policies and Procedures.
• Perform hardware and software upgrades as required as well as Asset Tracking activities
• Coordinate IT equipment and Office moves with management.
• Maintain tracking of IT and Communication hardware and software.
• Occasional travel outside of the office to support remote sites and personnel.
Work Location The role will be onsite at our Center City, Philadelphia office with travel required within the Philadelphia area required on occasion.
Position Requirements The ideal candidate will have at least 3 years’ experience in a technical support role and must be able to perform well in live, high pressure scenarios. The candidate must have demonstrable knowledge and ability to support computer, server, network, and phone equipment requirements associated with a 300 employee business. The candidate must be dependable, self-motivated, detail-oriented with a natural sense of professional courtesy as your ability to work and communicate effectively with Magna clients staff and clients are paramount. Physical fitness is required as you will be expected to move heavy equipment on occasion. Previous legal industry experience and Microsoft Certified Professional certifications are a plus.
Core Skills
• Windows 10
• Windows Server Administration
• Active Directory Administration
• Microsoft365 (Teams/SharePoint/OneDrive)
• TCP/IP, Cat 5/6 and Wireless Networking
• PC and Server Hardware
• Videoconferencing Applications and Hardware
• Apple iPhone/Android mobile devices
• Cybersecurity Knowledge/Awareness

Qualifications