Insurance Verification Specialist jobs in Rockford, IL

WHO WE ARE:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 26 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking Digital Verification Specialist, eager to tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs.

We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

WHY JOIN US:

· Fun, team based collaborative culture

· Career training and development programs

· Growing team with emerging leadership opportunities

· Work hours of Monday-Friday 8:00 am – 5:00 pm

· Competitive wages with opportunities for supplemental performance bonus pay

· Comprehensive Benefits Package

• Paid Holidays
• Paid Time Off (PTO)
• Volunteer paid time off
• Health Insurance - Blue Cross Blue Shield
• Dental Insurance - Delta Dental
• Vision insurance - VSP
• 401(k)
• Referral Program

· Remote work opportunities available after probationary period

YOUR TYPICAL DAY:

· Efficiently and accurately verify AMP customer’s business profiles and listings on the selected search sites purchased by a customer. (Google, Bing, Yelp, Apple Maps, etc.)

· Communicate with OPTIMA™ customers during the verification process, which will entail initiating and returning calls/emails, as necessary.

· Communicate (via phone, online chat or email) with search sites, when appropriate, for resolutions needed in the verification process.

· Perform functions using AMP’s CRM and OPTIMA™ Task Management Console.

· Maintain detailed logs of all activity and provide daily, weekly, and monthly summaries to management.

· Proactively update OPTIMA™ customers on the progress of their listings during the verification process.

· Provide continuous, constructive feedback to develop better processes and systems to the OPTIMA™ Fulfillment Leadership Team.

· All other assigned duties.

Educational Requirements:

• College degree preferred, but not required.
• Bilingual is a plus, but not required.

Other Requirements:

· Strong ability to work independently while keeping your manager informed.

· Highly organized with excellent follow-up capabilities.

• Computer skills required; Microsoft Office Suite preferred.
• Ability to keep yourself and your work area organized and neat.
• Ability to multi-task, perform under tight deadlines, and produce accurate listing verification in an ever-changing environment.

Functional Demands:

· Ability to sit for extended periods of time performing computer work

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dekalb, IL 60115: Relocate before starting work (Required)

Work Location: In person