Intake Coordinator - Home Care jobs in Worcester, MA

About Associated Home Care

Fueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Job Summary:
Responsible for performance of scheduling duties for an assigned group of clients and field staff. Maintains the ongoing scheduling of client visits for all assigned field staff. Frequently communicates with clients, their families, case managers and AHC staff members to ensure continuity and coordination of client care services. Provides rotating night and weekend coverage.

Essential Functions:

• Schedules all visits based on client needs and efficient use of resources.
• Communicates client schedules to field staff and job duties for assigned shift.
• Documents all actions appropriately in the scheduling system.
• Verifies all authorizations prior to scheduling and escalates issues appropriately.
• Provides direction and assistance to the Scheduling Assistants to support the Care Center’s goals.
• Follows up with aides regarding issues with timeliness, missed shifts, dress code, etc., documents findings, and escalates appropriately.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent written, verbal and interpersonal communication skills
• Strong computer/data entry and software skills.
• Experience working with scheduling related software.
• Basic understanding of medical terminology.
• Ability to work independently or with a team.

Qualifications:

• High School diploma or equivalent required.
• One or more year(s) of scheduling experience preferred.
• Three or more year(s) of customer service experience is required.

AHC2000

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.