Intake Coordinator jobs in Baltimore, MD

Job Description 

The Intake Coordinator will work closely with the Case Management and Employment Team. 

Essential Functions 

• Maintain current knowledge of the U.S. Resettlement Program. 

• Maintain current knowledge of all Refugee and Immigrant Services programs. 

• Ensure that all enrollment paperwork in completed accurately and in a timely manner. 

• Evaluates and administers assessment tools for each client to determine if there is a greater need than employment services. 

• Meets with potential clients to accurately explain program services offered through LSSNCA and/or within the community. 

• Monitors the ongoing provisions of services from community agencies to ensure appropriate, timely and satisfactory. 

• Helps clients build informal support networks with other clients, family and friends. 

• Distribute records and other client documents to appropriate staff. 

• Maintain and update the client database tracking system with prospective referrals and their statuses. 

• Other duties as assigned. 

Qualifications and Education Requirements 

• Bachelor’s Degree (four-year college or technical school) Required in a field of study such as Communications, Marketing, Business Administration, Economics or related field 

• Two (2) plus years of experience in Outreach, Communications, Public Speaking, and/or related fields. 

• Basic computer skills, knowledge of Microsoft Applications (Access, Excel, Word, and Power Point) 

• Willingness to engage in new and existing community stakeholders  strong interpersonal and problem-solving skills, ability to take initiative and work well in a team environment and the ability to develop marketing material 

Other Requirements 

• Must possess a valid driver’s license and access to reliable vehicle. 

• Police clearance and clear drug test required.   

Preferred Skills 

• Basic computer skills; 

• Knowledge of Microsoft Office applications (Access, Excel, Word and PowerPoint) essential 

• Willingness 

• Attention to detail and accuracy;  

• Excellent organizational skills; 

• Must be a self-starter; 

• Excellent oral, written, and interpersonal communication skills;  

• Excellent public speaking/presentation skills;  

• Demonstrated ability to work effectively in a diverse environment; 

• Ability and willingness to work as part of a team; 

• Fluency in one of more of the following languages preferred: Arabic, Urdu, Farsi, Spanish or Pashto.