Intake Coordinator jobs in Billings, MT

POSITION SUMMARY: 

Functions as a member of the Front Desk Team under the Intake Supervisor. Responsible for promptly greeting visitors, patients, and families upon arrival; coordinates the intake of the insurance/financial information and the discharge of the patient from the clinic. Responsible for collecting and posting payments.

COMPENSATION: $17.63- $18.48 hr/ DOE

EMPLOYMENT TYPE: Full Time

HOURS: Monday-Friday, alternating Saturdays

ABOUT ONE HEALTH:

With multiple clinic sites across Montana and Wyoming, One Health provides medical, dental, pharmacy, behavioral health, and community and public health services to rural populations through an integrated approach to health care.

One Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:  We offer a competitive compensation package that includes paid time off, nine paid holidays, discounted health care for employees and their family members, as well as health, dental, & vision insurance, disability insurance, health savings account, and matching retirement plan for all employees working at least 20 hours/week. 

MINIMUM JOB QUALIFICATIONS: 

Education/Certificates/Licenses: 

Required:

• High school diploma or GED
• BLS Certification upon hire
• Valid drivers' license

Preferred:

• Graduate of a certified medical administrative assistant program

Experience:

Required:

• Competent computer skills
• Familiarity with Microsoft Office

Preferred:

• Two (2) years of community health and/or physician’s office
• Experience with electronic medical records

Competencies:

• Verbal/Written communication
• Customer/client focus
• Attention to detail/thoroughness
• Ethical conduct/practice
• Confidentiality and discretion
• Stress management/composure
• Self-starter, ability to work independently
• Collaboration and teamwork
• Organizational skills
• Time management skills

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

1. Answer phones and schedules patient appointments with appropriate providers.
2. Assures the readiness of the reception area for each working day. Opens the building at the designated time and has all front desk activities fully operational at the start of business hours.
3. Greets visitors and patients in a timely manner with a pleasant and gracious attitude.
4. Enters the necessary demographic information in the Electronic Health Record (EHR) accurately and updates/confirms all information at each visit.
5. Obtains a copy of the patient’s insurance cards and acquires patient’s signature on all needed paperwork (HIPAA release, authorization to bill, release of records, etc.).
6. Accountable for the FQHC financial intake process and the presentation of the sliding scale process to the patient.
7. Requests and accurately processes payment for visit, offers receipt to patient, and logs payment.
8. Participates in the day-to-day clinic scheduling and patient flow
9. Answers multi-line telephones in a courteous and professional manner, takes messages as needed, and routes calls or messages to the appropriate staff member.
10. Schedules patients’ appointments using the EHR and ensures the appointment reminder system is selected appropriately in the patient’s account.
11. Posts daily receipts reconciling patient visits and payments for the day.
12. Assists resource coordinators with collection of documents and information for Sliding Fee Discount Program process as outlined in the SFDP policy and procedure.
13. Ensure One Health is compliant with passport authorization requirements
14. Reviews patients that are on the EHR waiting list are scheduled in a timely manner.
15. Assists with local public relations, communications, and social media activities as assigned.
16. Ensures the waiting room and reception areas are well maintained, neat and clean.
17. Safeguard patient privacy and confidentiality
18. Secure the building at the close of each working day according to One Health’s protocols and lock all entrances.
19. Participates in the development of procedures, protocols, standards, and regulations appropriate for patient care, as well as quality assurance activities.
20. Adheres to all One Health Policies and Procedures.
21. Exemplifies a patient-centered care approach to each patient along each stage of the patient journey, while working as a key patient centered team member by communicating individual patient care needs to support the needs of patients served.
22. Participates in quality improvement and risk management activities as required.
23. Cooperates and abides by all elements of One Health’s Compliance Program.
24. Provides exceptional customer service and models the mission of One Health when interacting with internal and external stakeholders promoting a positive image for the health center.
25. Performs other duties as assigned or required with or without prior notification.