Intake Coordinator jobs in Brownsville, TX

SUPERVISOR: Director of Homeownership

STATUS: Non-Exempt

About Us:

Founded in 1974, cdcb | come dream. come build provides safe, sanitary affordable housing

to the citizens of South Texas, and is one of the largest non‐profit producers of single‐family
housing for homeownership in Texas. cdcb is a multifaceted affordable housing organization

devoted to utilizing collaborative partnerships to create sustainable communities across South

Texas through quality education, model financing, efficient home design, and superior

construction.

Our dedicated team members work to improve the lives of low to moderate families and

individuals to grow wealth and improve families educational, housing, and financial security.

We offer industry competitive compensation, excellent benefits with a five-decade old firm.

cdcb is an inclusive and exciting work environment. We are looking for a knowledgeable and

self-motivated individual to join our team.

Summary:

The Intake Specialist’s responsibility is to prepare and process all mortgage assistance

applications. Specifically, they work with clients to gather all required documentation

needed to be able to submit their application on the TDHCA portal.

Duties and Responsibilities:

• Provide the best customer service to all clients.

• Promotes professionalism, through poised and effective phone etiquette, manners,

appearance, and attitude.

• Maintains availability and willingness to travel to Raymondville, Harlingen, Santa Rosa

and other places and with such frequency as the employer determines is necessary or

desirable to meet its business needs.

• Gather all required documentation from clients needed to complete the online

mortgage assistance application.

• Be knowledgeable of the rules of the Texas Homeowner Assistance Program.

• Call, text and email clients to remind them of their appointments and pending

documentation.

• Provide status update to clients when needed.

• Document and maintain client files.

• Carry out additional duties as assigned.
  

www.cdcb.org
info@cdcb.org
(956) 541-4955
901 East Levee Street
Brownsville, Tx 78520

Required Qualifications, Skills and Experience:

• High School Diploma or general education degree (GED) or higher; and one to three

• Proficiency with Microsoft programs and email.

• Knowledge of Microsoft Office Products.

• Ability to read and interpret documents such as rules, instructions and procedure

• Ability to calculate figures and amounts and apply concepts of basic algebra and geometry

• Ability to solve practical problems and deal with a variety of concrete variable in situations

• Excellent in communication and organization.

• Shifts – Normal business hours but contingent to program schedule which may include

Supervisory Responsibilities:

• N/A
  

Compensation and Benefits:

• $14.42 per hour – duration of assignment subject to availability of grant funds

• 100% of premium for health, vision and dental benefits paid by cdcb.

• Life Insurance

• 11 paid holidays

• Vacation Days - Based on Length of Service

• Personal Days - Based on Length of Service
  

cdcb IS AN EQUAL OPPORTUNITY EMPLOYER

www.cdcb.org
info@cdcb.org
(956) 541-4955
901 East Levee Street
Brownsville, Tx 78520